Job description
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
RESPONSIBILITIES:
- Participate in Joint Application Design (JAD) sessions with development teams to represent the
interests of business stakeholders as assigned by the Department. Participation includes
providing accurate answers to questions regarding intended software functionality. - Perform validation of documented businessrequirements against business processes as assigned
by the Department. - Perform verification of developed software against business requirements and technical
specifications as assigned by the Department through User Acceptance Testing (UAT). - Identify, document, and submit opportunities for improving the efficiency of workflows
represented within the software and increasing ease as software enhancements as assigned by
the Department. Identification is a result of evaluating current system design through testing
and end user feedback. Identified opportunities must be documented using Microsoft Office and
the Department's change and configuration management system. - Prepare and submit end user documentation using Microsoft Office software as assigned by the
Department for training and assistance including release documentation, processflows, and help
screens. - Provide support daily for the Department's HMS, related systems and downstream consumers of
Department data as directed by the Department. Supportrequires providing answersto inquiries
via email and phone, researching user inquiries, documentation of software issues in the
Department's change and configuration management system and logging the user interaction in
the customer ticketing system. - Communicate current issues, enhancements, and other information through email, telephone or
face‐to‐face with Department staff as assigned by the Department. - Complete job required training as assigned by the Department. Completion verification may
include certificates, sign‐in sheets or verification via the Department's Learning Management
System.
QUALIFICATIONS AND EXPERIENCE:
- Two years of documented experience performing business process analysis on an agile software
development team. - Two years of documented customer technical support experience.
- Two years of documented experience performing application development on a Certified Electronic
Health Record (EHR) product. - Two years of documented experience performing the software testing function that includes executing
software tests, documentation of defects and writing test cases and scripts. - Two years of documented experience producing business or technical documentation related to
technical specifications, requirements traceability matrices, application interface design, business
process analysis and data flow diagrams.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.
At Conduent,
we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.
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