Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2020, Eurofins generated total revenues of EUR € 5.4 billion, and has been among the best performing stocks in Europe over the past 20 years.

Lead a team of Client Service Representatives (CSR)s, Senior CSRs, and CS Team Leaders in a business to business setting to resolve client queries, assist laboratory staff in problem resolution with the clients, promote and maintain mutually successful business relationships with external and internal clients and onboard new clients into Eurofins

• The CSR Group leader will:
  • Develop strategies for improving customer experiences
  • Foster an environment of collaboration and team building
  • Monitor teams account and caseloads, adjust caseloads for maximum productivity, advocate for team members and ensure that all team members are able to be successful
  • Organize and facilitate new hire training
  • Serve as an escalation contact as needed for unmet expectations
  • Develop and execute strategies for sustainable and responsible team growth in line with the business needs
  • Assist leadership with the interview and human resources management of CSRs and team leaders
  • Assure team quality by writing and training staff to write investigations of team quality events with on time closure and effective CAPA assignment

The ideal candidate would possess:

• Strong computer, scientific, and organizational skills
• Excellent communication (oral and written) and attention to detail
• Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude
• Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies
• Five years of client services experience in the preferably in the pharmaceutical industry in a GMP environment
• Proficiency utilizing communication software- preferably Microsoft Outlook and Case Management Platforms

Basic Minimum Qualifications:

• Bachelor's degree in science, business, or other related degree concentration, or equivalent directly-related experience (two years of directly related industry experience is equivalent to one full-time year of college in related major)
• At least five years of related LIMS experience
• Authorization to work in the United States indefinitely without restriction or sponsorship

Position is full-time, Monday-Friday 2:00 pm-10:00pm , with the possibility of some overtime. Candidates currently living within a commutable distance of Leola, Pennsylvania are encouraged to apply.

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.