Job description

Position: Credit and Collections Analyst (Billing)

Location: Westborough, MA or Westford, MA (Hybrid)

Duration: 06 Months Contract to Hire

Job Id: CCICJP00002515 (Crown Castle)

Pay rate:$29.60/hr. on W2 (Without Benefits)

JOB DESCRIPTION

• We are looking for candidates with billing call center experience, candidates with ticketing system experience, candidates that have experience with mostly inbound calls and emails. Some outbound calls are required as well.
• The volume is around 10-15 calls/emails per day. Please make sure your candidate has an updated resume with these details on the resume. ServiceNow is the ticketing platform and desired, along with Oracle.
• The Fiber Billing Help Desk team at Organisation promotes loyalty initiatives by handling customer inquiries and helping resolve customer issues.
• This includes coordinating communication across all relevant internal departments to educate customers, provide resources to customers and improve internal customer databases to deliver a consistently great customer experience.

ESSENTIAL JOB FUNCTIONS

• Professionally and effectively handling by phone and email contact.
• Researching and resolving inquiries using online applications and legacy systems and making outbound phone and email contact
• Adhering to quality standards, including company procedures, policies and legal requirements.
• Participating in individual and team coaching sessions and proactively providing and receiving feedback.
• Managing customer contact databases to support billing and client service functions
• Completing ad hoc projects and related deliverables, as assigned.
• Handle objections into a commitment to pay.

EDUCATION/ SKILLS REQUIRED

• One to two years customer service experience in an office environment (previous Call Center experience preferred).
• Three to five years previous collections experience within an Accounting environment (previous high-tech experience preferred).
• Experience in a multi-functional role and using multi-company accounting software package – Oracle and ServiceNow Preferred

Job Type: Full-time

Pay: $29.60 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• B2B and B2C Billing: 3 years (Required)
• Customer service: 2 years (Required)

Work Location: In person

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