West Technology Group is hiring a Billing Representative. This position can be worked remotely in the United States. The Billing Representative will be responsible for performing billing functions ensuring billing is completed in a timely and accurate manner; provide resolution of billing discrepancies and issues; track payment information, develop, prepare, and update reports; compile data for report preparation resolving any discrepancies with data; ensure the quality resolution and thorough and accurate documentation of client complaints; research data to respond to client calls and complaints and perform follow-up calls to clients as needed. Candidates with NetSuite software experience will be highly considered.

MAJOR JOB ACCOUNTABILITIES

Billing Functions - Perform billing functions ensuring billing is completed in a timely and accurate manner, minimizing rebills, credits, client calls and complaints ensuring adherence to department policies and procedures

• Responsible for making account adjustments, write offs and billing corrections as directed by management
• Conduct research and analysis to provide resolution of billing discrepancies and issues
• Maintain product code price sheets and client files in an organized manner as needed, manually process add on billing

• Review all manual invoices for accuracy and ensure adherence to departmental policies and procedures
• Ensure posting of invoice batches in Accounts Receivable to ensure invoice is assigned to appropriate clients
• Prepare and mail, fax, or e-mail invoices, make allowances for any special billing requests by clients and enter postage charges or mail-in order charges to appropriate clients
• Maintain cash received by completing daily deposits and updating the accounts receivable system
• Enter new clients and delete clients from database and update product database
• Establish and maintain billing screens for all products, update weekly sales, revision dates and

deletion dates

• Respond to special client requests, ensuring the data is accurate and complete
• File departmental paperwork as assigned by department
• Retrieve materials from files as requested
• May prepare accounting files for off-site storage and maintain records of inactive files and coordinate requests for retrieving files in off-site storage as assigned

Report Preparation - Generate reports as requested

• Conduct research and compile data for report preparation
• Prepare reports, identify and resolve discrepancies
• Distribute reports as requested by supervisor

Team Interfaces/Customer Service - Establish and maintain a professional relationship with internal/external customers, team members and department contacts

• Cooperate with team members to meet goals or complete tasks
• Provide quality customer service that exceeds customer expectations and improves level of service being provided
• Treat all internal/external customers, team members and department contacts with dignity/respect
• Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided

• This position will be exposed mainly to an indoor office environment and will be expected to work near or around computers, telephones, and printers
• The nature of the work in this position is sedentary and the incumbent will be sitting most of the time
• Essential physical functions of the job include typing, grasping, pulling hand over hand, and repetitive motions to utilize general computer software/hardware continuously throughout the work day
• Essential mental functions of this position include concentrating on tasks, reading information, and verbal/written communication to others continuously throughout the work day

• The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents
• Consequently, job incumbents may be asked to perform other duties as required
• Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above
• Please contact your local Employee Relations representative to request a review of any such accommodations