Job description
Become one of the stars behind the show and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.
PRIMARY PURPOSE:
As a Bell Starter, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Dispatch Bell Persons as appropriate to meet guest’s orders and requests
- Keep an accurate record of bell desk activities
- Provide a full array of guest information services, such as special orders for flowers and balloons, wedding information, newspapers, car rentals, hotel tours, business center operations, arena events center, etc.
- Serve as Bell Starter by designating Bell Persons to assist arriving and departing guests with their luggage requirements
- Receive phone calls by registered guests requesting information, services and deliveries
- Ensure all checked luggage is properly stored and tagged and claim checks are issued to appropriate guests
- Resolve guest concerns and problems
- Perform other job-related duties as requested
MINIMUM REQUIREMENTS:
- High school diploma or equivalent
- Work varied shifts, to include weekends and holidays
PREFERRED:
- One (1) year of experience in Front Desk Services or Hotel Dispatch at a major hotel
- Bilingual language skills
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