Job description

Banking – Account Research Analyst

Five Points Bank is seeking a team member to continue making us the better bank – we are committed to the success of our team and our customers. Five Points Bank is the 10th largest bank chartered in Nebraska and has over 1.8 billion in assets. We are a growing financial institution and continue to grow in the Omaha market. Please see the career opportunity below and how you can be part of the Five Points Bank Team.

The Account Research Analyst will ensure account integrity by reviewing completed maintenance. Investigate and respond to fraud claims in accordance with federal regulations. Review transactions for errors or fraudulent intent. Review and balance selected general ledgers to ensure transactions are completed in an accurate manner. Provide back-up support to the Banking CSR team. Work in a fast paced, rotational environment with team members to complete daily operational duties, and meet the goals set by the department and financial institution.

Essential Functions:

• Fraud Prevention, Review, and Response

o Review FCRM alerts and investigate for potential fraudulent account activity

o Review Argo Oasis alerts and investigate for potential fraudulent account activity and duplicated items

o Review, investigate, and finalize Reg E claims entered by Customer Service and front line reps

Ø Review submitted documentation to ensure a proper claim is filed

Ø Track charge back status and customer adjustments

Ø Complete all required paperwork and appropriate customer disclosures

• Account Integrity Assurance

o Review & Verify all changes input by Customer Service Reps

Ø Lowering back of debit card limits

Ø Interest on Savings Bonds

Ø Maintenance on Death Alerts

Ø Statement cycles, interest changes & combining accts, etc.

o Review EBB Reports

Ø Make sure changes on Wire, ACH & Remote Deposit Limits are signed, changed back to original limits and scanned.

o Review Commercial Accounts – Make sure forms are received, signed & scanned or ticklers are on ports

Resolutions

Ø ID’s if signers on Navigator

Ø Signature cards

Ø State of NE

• Internal Review

o Review AEM Daily – making sure the following forms are rec’d, signed, scanned & Properly changed on Navigator

Ø Address Changes

Ø Stop Pays

Ø Transfers

Ø Holds & Sweeps

Ø Courtesy Coverage

Ø Acct. Closed Forms

Ø Signature cards for New Accts & Name Changes

o Balance various GL accounts as assigned

• Banking CSR Support

o Back up with answering Customer Service phone calls when shorthanded or lunch hours

o Assist with Banking CSRs with questions

o Work the Saturday rotation and process and answer all customer inquiries.

• Comply with and have knowledge of federal, state and company policies, procedures, and regulations.

Knowledge & Experience:

• Excellent Customer Service skills
• 10 key pad – operating 10 key on adding machine, computer keyboard, calculator
• Mathematics – using mathematics to solve problems
• Problem Solving Skills – The ability to find resolution to problems in an efficient, practical manner
• Time Management – managing one’s own time and the time of others within the group.
• Teamwork –Our project lists often require that people work together to accomplish a common goal.
• Experience using Excel and Word software
• Banking Experience of 2 to 4 years required.

Education/Training:

High School Diploma (or GED or High School Equivalence Certificate) and 2 years of banking.

Status/Standard Schedule: Hourly – Fulltime position working Monday through Friday and rotating Saturdays.

EOE

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Grand Island, NE 68803: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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