Job description
Overview:
Main Duties and Responsibilities:
ESSENTIAL DUTIES AND RESPONSIBILITIES:
PHYSICAL DEMANDS:
OUR COMMITMENT TO SERVICE:
We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests.
Responsibilities:
SUMMARY:
The AV Tech III provides leadership, high quality expertise and timely support for all in house casino Audio Visual systems. This team member will support audio over IP & digital video distribution systems and associated technologies. The AV tech will research and recommend technical solutions for client needs, coordinating from proposal to implementation to training and support. The tech will provide break/fix support to casino systems as required. This role requires strong project and time management skills.
The AV Tech III provides leadership, high quality expertise and timely support for all in house casino Audio Visual systems. This team member will support audio over IP & digital video distribution systems and associated technologies. The AV tech will research and recommend technical solutions for client needs, coordinating from proposal to implementation to training and support. The tech will provide break/fix support to casino systems as required. This role requires strong project and time management skills.
Main Duties and Responsibilities:
- Strategic planning for all in house AV systems.
- Partner with business units to design and deliver innovative property AV solutions within budget.
- Insures exemplary AV support and guest service to internal clients.
- Install / Maintain AV equipment to insure 99% uptime.
- Software Deployment Support / Maintenance.
- Leads AV projects from design phase to final implementation
- Maintains AV inventories, support procedures/documentation and current configuration files for AV systems.
- Coordinates with equipment vendors and service providers for maintenance and services provided for equipment and service support agreements.
- Collaborates with Information Technology group (BA, System/Network Administrators) on infrastructure and application deployment.
- Collaborates with / provides training to property IT Service Desk, including any required escalations to SHRSS Service Desk, per established Work Flow procedures.
- Creates documentation and training programs for end users to become self-reliant
- Communicates system issues and incidents to impacted parties.
- Document/report on all support activities per departmental policies.
- Adheres to defined SOPs, departmental, property and organizational policies.
- Must be available to work different shifts that will include nights and weekends
- Manage tight deadlines.
- Other duties as assigned.
Skills & Experience Requirements:
- 5+ years experience Audio / Visual Implementation / Support (Advanced) / Installation / Troubleshooting / Repairs.
- Data Networking Fundamentals
- Cisco experience preferred, CCNA certification a plus.
- Audio / Video Distribution and signal flow fundamentals
- QSYS, Media Matrix, CobraNet experience a plus
- Optibase / IIS / Crestron / digital signage experience a plus.
- CTS certification is preferred.
- Requires well developed written and verbal communications skills.
- Requires strong analytical and problem-solving abilities.
- Friendly and service-oriented.
- Able to work in isolation for a full shift.
- Able to work in high places utilizing genie lift.
- Current Driver’s License and reliable transportation.
- Available to work different shifts that will include nights and weekends
- Requires an associate's degree or its equivalent and/or 5 years of experience in the field or in a related area.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Must adhere to the Seminole Tribe's Policies and Procedures.
- Must be able to work with members of the Technical Staff and Management in a fast-paced environment to identify, isolate and resolve hardware and software issues.
PHYSICAL DEMANDS:
- Able to lift and carry 40 pounds frequently during a shift.
- Able to navigate heights, stairs and narrow spaces
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