Job description

Compensation: $64,800 annual base salary, plus commission

(anticipated total compensation $100,000 - $160,000; actual total compensation will vary based on performance)

Galpin Motors is looking for an experienced Service Manager to join our team located in the heart of beautiful North Hills, CA.

Shift your career into high gear. Become part of an elite parts and service team at one of the world’s most respected VW Dealerships. This is a great opportunity to work with an industry leader and join the Galpin Family of Dealerships! Creating an excellent customer experience is a top priority. We are looking for people who are enthusiastic, honest, hard working, and committed to great customer service.

Company Overview:

Galpin Motors has been family-owned and operated since 1946, and is known for being a pioneer and innovator in the Automotive Industry. Many of our Galpin Dealerships are often ranked #1 in California and/or top 10 nationally. This success could not be achieved without a dedicated group of over 1,000 employees, many of whom have been with Galpin for over 20 years! Galpin is the most recognized dealership in the country and is credited with many Industry firsts, including the first ever in-dealership restaurant as well as Starbucks and Coffee Bean and Tea Leaf cafes. Owned and operated by Bert and Jane Boeckmann and their son, Beau Boeckmann, Galpin is a true partner within the community and is deeply supportive and involved with many local schools, charities, and community initiatives. From the moment you enter any area of Galpin Motors, we want you to feel welcome, comfortable, and part of the Galpin family!

Some of What You’ll do:

• Create a welcoming experience for customers, encouraging repeat business and loyal customers.
• Oversee a safe, efficient, profitable service operation known for both high customer service and employee satisfaction.
• Manage a team of talented service technicians and service advisors.
• Nurture an enthusiastic work environment promoting teamwork and a positive work environment.
• Promote professional development and advance training opportunities for employees as well as cross training, to expand employees knowledge and skill
• Partner with vocational and technical schools to attract top talent to the organization.
• Use your leadership skills to budget, forecast, set objectives and anticipate the needs of the business.
• Set the standard for excellent customer service by ensuring the needs of customers are met and problems are resolved quickly; enlisting manufacturer assistance when necessary.
• Build a repeat referral business, encourage service employees to nurture positive relationships with customers.
• Oversee warranty claims and confirm warranty guidelines are being met
• Monitor and manage work in progress (WIP) with a shop foreman.
• Monitor CSI and ensure that each advisor is understanding what and how many surveys are needed.

What we are looking for:

• Minimum of a high school diploma or equivalent
• Valid driver's license
• Minimum 2-5 years supervisory experience in the automotive service industry
• Excellent communication skills, both written and verbally
• Excellent customer service skills
• Professional work ethic and high integrity
• Ability to work as a team and/or independently
• Strong problem solving and follow up skills

Galpin Benefits:

• Family owned and operated
• Competitive pay plan
• Full Benefits after 30 days of employment including Health, Vision, & Dental & Life Insurance
• 401k plan with match
• Paid vacation
• Paid manufacture product training;
• Access to library of training and educational programs on Galpin University
• Employee vehicle purchase program
• Advancement opportunities
• Custom tailored onboarding and cross training programs

At Galpin, we believe that a diverse workforce is a strength to be celebrated. We value the unique contributions that you can bring to our team in terms of education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation and beliefs

Job Type: Full-time

Pay: $100,000.00 - $160,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday
• Weekend availability

Shift:

• 8 hour shift

Work Location: In person

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