We are seeking a Total Theft & Fire Claims Specialist to join our team!

Following are some of the perks First Chicago employees receive:

• Competitive Salaries
• Commitment to your Training & Development
• Medical and Dental
• Telemedicine Benefit
• 401k with a generous company match
• Paid Time Off and Paid Holidays
• Tuition Reimbursement Training Programs
• Wellness Program
• Fun company sponsored events
• And so much more

The Theft & Fire Claims Specialist will investigate and handle theft and fire-related property damage claims to prompt, courteous and fair closure while maintaining a reasonable expense factors. Bring proper conclusion to claims which require investigation due to potential coverage issues.

Duties & Responsibilities:

• Review and determine course of action on each file assigned, utilizing technical knowledge and experience for the purpose of supporting final disposition of a loss.
• Work directly with internal and external customers to develop evidence and establish facts on assigned claims. Ensuring damage is consistent with the report of loss and verify timelines.
• Conduct thorough investigations and keep accurate and relevant documentation of file activity on each claim assigned including coverage, status and damages that are applicable for each claim.

• Conduct thorough recorded statements.
• Consult with agents, witnesses, law enforcement, fire department personnel, vehicle service providers, and forensic specialists.

• Organize, plan, and prioritize work activities to keep up with current assignments and to ensure prompt conclusion of claims.
• Prepare and present claim evaluations for the appropriate settlement authority.
• Notify the Underwriting Department of any adverse information uncovered during the course of the investigation.
• Familiar with unfair claim practices in states where doing business.
• Conduct business with vendors in a manner while maintaining a reasonable expense factor and upholds the company's reputation for quality service.
• Provide customer service both to internal and external customers.
• Handle other duties as assigned.

Qualifications:

Required:

• 2-3 years previous theft & fire auto insurance or other auto related experience A MUST!
• Excellent analytical, organizational, interpersonal and communication (verbal, written, phone) skills.
• Comprehensive working knowledge of policy language, file procedures, state rules and regulations.
• Ability to pass written examinations where required by state statutes to become a licensed Claims Adjuster.
• Prior theft & fire claims experience
• Ability to use on-line claims system
• Bi-lingual a plus!