Asurion Phone & Tech Repair + Sales: Lead Tech
Full Time
Syracuse, NY 13202
$40,000 - $60,000 a year
Posted
Job description
Reaching out to all Tech & Sales Representatives!
If you're looking to become Tech Repair Certified on Samsung, Google, and many others, now is your chance!
We have multiple openings available. Please see below.
Asurion Tech Repair & Solutions - Lead Tech Position Now Available
For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.
We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.
Who we are:
We are Stout Management Group. Active in the wireless industry with over 20+ years of franchise and sales success and we are growing into a new franchise space. Service built sales and A1 attitude have been, and will always be, the keys to our growth and success.
What you will be doing:
As a fulltime Lead Tech, you will be repairing devices along with upselling accessories, Asurion Home+, services, and fully owning the customer experience. You will train to be a certified expert on repairing smartphones and tablets along with other electronic devices.
Stout Management Group is opening 6 Asurion locations throughout the greater Ithaca and Syracuse area.
This is an exciting chance to be a fulltime tech at the forefront of a new franchise channel with an established and growing company. We are looking for many individuals to come aboard our amazing company and help build something wonderful that will be both challenging and financially rewarding. If you know you have what it takes, then we invite you to continue reading on and apply once you fully understand what it will take.
Essential Duties and Responsibilities:
Accountable for sales
Accountable for all repairs done in house
Accountable for maintaining service-level agreements (SLA) and turn-around times (TAT)
Accountable for ramping up to new technology and devices
Ability to perform repairs on all devices
Perform routine inventory counts- reconciliation for all shrink and discrepancies to management
Bring experience to consistently support sales of the Connected Home product and Serve, Solve, and Sell on every customer interaction
Perform and support the achievement of personal goals by performing in sales, providing excellent service and technical/repair support, and creating satisfied customers, in accordance with Asurion’s Core Values
Ensures all new process tools and procedures are followed
Ensures all back-of-house (BOH) trainings are completed
Ability to be coached on a day-to-day basis.
Ensure BOH cleanliness on scheduled shifts
Adhere to safety standards
Ability to sell products and services
Here is what You will bring to the team:
- Positive Attitude
- Self-Motivated
- Coachable and a desire for learning
- Steady work history
- Ability to work in a competitive team environment
- Punctual and on time for work
- Highly organized and values order
- Business casual/professional dress attire
- Valid Driver's License
- Personal and reliable transportation
- 1-3 years retail/customer facing/sales experience
- Business Acumen
- Communication
- Global & Cultural Awareness
- Relationship Management
Here is what We will bring to You:
- Competitive hourly with overtime pay
- Aggressive profit-share based commission
- Yearly Estimate: $40,000 - $60,000 plus medical benefits
- Benefits - sick leave, medical/dental, PTO and more!
- On-going training on the latest technology
- Technical certifications from top manufacturers like Samsung and Google, with many more to come
- Learning to diagnose and repair smartphones, tablets, watches, computers, laptops, consoles, and many other electronics!
- A fun, fast paced work environment
- A growing company with lots of opportunity for advancement
- Sales Manager roles, Mobile Repair Tech roles, Lead Tech roles, and hopefully many more to come with your help!
- Discounts on accessories
- And a mobile repair division to come!!!
If you are serious about interviewing,
apply
today and let's get on a zoom call asap. We are offering positions with us within 24-48 hours of the interview!
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
Physical Demands:
- Standing/Walking for extended periods of time
- Driving for extended periods of time while in between locations
- Lifting up to 50 pounds
- While performing the duties of this job, the employee is regularly required to converse or hear
- The employee frequently is required to stand; walk; use hands to repair electronic devices, handle or feel with fingers; and reach with hands and arms around equipment
- This role routinely uses standard office equipment such as computers, phones, and printers/scanners.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
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