Job description

Assistant Service Manager

Gateway Kia is currently hiring for an Assistant Automotive Service Manager to join our growing dealership group. The perfect candidate must have personal ambition and a strong work ethic. This exciting, lucrative career opportunity offers highly competitive pay, employee benefits, paid vacation, and much more.

Benefits

• Competitive Compensation Program
• Medical
• Dental
• Vision
• 401(k) with Company Match
• Paid Vacation and Holidays
• Employee Vehicle Purchase Program
• Professional work environment, with available coaches with expert knowledge.
• Employer-paid job training and advancement opportunities

Responsibilities and Duties

• Schedule service appointments
• Greet customers in a timely, friendly manner and obtain information
• Serve as the liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer
• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; entering RO into service database system.
• Provide the client with an accurate estimate of repair or maintenance cost, and/or a minimal diagnostic fee with explanation of associated cost, detailing problems and pertinent information, and secure client authorization of repair or service.

Qualifications and Skills

• High School Diploma or Equivalent
• Minimum of 6 Months Experience in Customer Service Position
• Fluent English--Bilingual a plus
• Automotive Knowledge Preferred But Not Required
• Quality Focus, Productivity, and Product Solving
• Strong Teamwork and Communication Skills
• Out-going personality with experience at developing relationships
• Can work in a fast-pace environment, are organized, and can manage time efficiently
• Must have valid driver's license

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Job Type: Full-time

Pay: $50,000.00 - $72,000.00 per year

Shift:

• 8 hour shift

License/Certification:

• Driver's License (Required)

Work Location: In person

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