The Assistant Manager Wellness is responsible for assisting with wellness operations of both wellness facilities. This position will report to the Director of Wellness. Participates in long range planning and in establishing of department goals. The position will supervise the daily operations of both wellness facilities and helps with coordinating scheduling and payroll for the department. They are ultimately responsible for ensuring adequate staffing at both wellness facilities. Assistant manager assists with recruitment, competency evaluations, disciplinary action, and coaching of all assigned staff and helps resolve all customer service issues.

• Responsible for the overall direction, coordination, and evaluation within areas as assigned.
• Assist the management team with front desk operations for both wellness facilities to ensure that service meets or exceeds industry standards and customer expectations.
• Assist wellness manager in evaluation and discipline of all staff.
• Adjust personal schedule to meet needs and coverage of department for wellness operations.
• Orients, trains, and recognizes staff, volunteers, and project search team. Trains all team members and volunteers by reviewing policies and procedures.
• Assist manager with development and implementation of new and existing wellness programs and services that are both profitable and of interest to current or potential members. Conducts studies of feasible facility and service expansions.
• Assist with recruitment and training efforts for the department (hiring, on boarding, training, mandatory compliance, and performance evaluation).
• Actively assist and supports departmental activities to ensure that operational expenses are equal to or less than approved budget.
• Review and renew contracted personal training contracts on annual basis. Ensure all documentation and requirements are in place for the trainers.
• End of month billing for contracted personal trainers and documentation.
• Ensures all licenses and operating permits, including pool, spa, and massage are current and that we are compliant with all cities, county, and state requirements.
• Manage massage therapist schedules.
• Assist with weekly reconciliation between Antares and Chase.
• Assist with weekly deposits including cash management. Ensures accuracy of all transactions and assists with bank deposits.
• Evaluate merchandise in pro-shop based on popularity and/or seasonal merchandise. Responsible for inventory and display.
• Responsible for purchasing minor merchandise for pro shop by researching emerging products, anticipating buyer interest, negotiating volume pricing breaks, placing, and expediting orders.
• Assists with marketing efforts including but not limited to social media.
• Assist wellness center team with facility tours, new member orientations, and floor / front desk coverage.
• Attend management meetings and monthly rotations MOD schedule.

• Minimum of bachelor’s degree required from an accredited university. Preferrable in exercise science or health promotion field. Further education/experience in business desirable.
• Minimum of 3 years of experience in Health and Wellness industry required and 1 year of supervisory capacity experience strongly encouraged.
• Broad knowledge of current guidelines in health, fitness, wellness.
• Working knowledge of design, biomechanics, and applications of various equipment.
• Understands the working relationship within a hospital-based wellness center and preventative exercise and rehabilitation exercise.
• BLS required through AHA.
• Certified health/fitness certification through a nationally recognized organization.