Assistant Housekeeping Director
Full Time
Detroit, MI 48236
$60,000 a year
Posted
Job description
Position overview
Our Assistant director of housekeeping will be responsible for ensuring the operation of the housekeeping department in an attentive, friendly, efficient, and courteous manner. Providing all guests with quality service and a clean and safe environment throughout their stay while efficiently managing expenses and maximizing service levels.
The Assistant Housekeeping Manager will be responsible for assisting in managing the operation of the entire Housekeeping Staff in an attentive, friendly, and efficient manner.
This position requires Managing and providing all guests with quality service prior to and throughout their stay. To Assist Housekeeping Director in managing and coordinating the Housekeeping department and to communicate direction to all departments. To give full support to all departments and perform the general and specific duties of the Housekeeping Director in his/her absence
Key responsibilities
Staff
- Review housekeeping logbook and guest request log on a daily basis
- Assist in Managing all housekeeping/housemen staff
- Assist in Managing all housekeeping daily duties
- Assist in Managing all housekeeping staff vacation requests
- Assist in Managing all housekeeping staff disciplinary actions
- Assist in Managing and maintain all housekeeping standards according to hotel standard operating procedures and culture
- Assist in Managing and maintain all housekeeping department moral
- Assist in Managing and maintaining all housekeeping staff grievances
- Assist in Managing all housekeeping staff recruitment/hiring and onboarding procedures
- Assist in Managing all housekeeping staff training and training schedules
- Conduct pre-shift meetings for room attendants and housemen in Housekeeping Director’s absence
- Ensure the proper use of radio etiquette within the department
- Assist in Managing housekeeping department payroll
- Assist in Establishing and maintaining a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.)
- Maintain a detailed checklist for each position.
- Assist in Reviewing housekeeping staff's worked hours for payroll compilation.
- Assist in Preparing employee schedule according to business forecast,
Housekeeping department
- Maintain and monitor "lost and found" procedures and policies
- Maintain key control system
- Focus the housekeeping department performance
- Monitor all V.I.P’s and special guests and requests.
- Maintain and control all housekeeping equipment.
- Assist in compliance with risk management standards (M.S.D.S, Hazcomm, etc.).
- Assist in Conducting monthly guest supplies and cleaning supplies inventories.
- Ensure that large guestroom turns are managed efficiently.
- Ensure consistency with departmental opening and closing procedures.
- Assist in Managing vendor contracts (i.e. dry cleaners, window washers, etc.).
- Inspect rooms daily and ensure that rooms are inspected by supervisors on a daily basis.
- Inspect all V.I.P rooms prior to arrival.
- Ensure that public areas, guest rooms and back-of-house areas are cleaned to hotel standards.
- Assist in Maintaining required pars of all housekeeping and laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis.
- Conduct monthly and quarterly housekeeping inventories on a timely basis.
- Ensure guest privacy and security by correctly following hotel procedures.
- Monitor work orders and submit to engineering according to hotel procedures
- Follow up on work orders to ensure completion.
- Balance and clear room status nightly; compare the p.m. housekeeping report
- Manage and organize large turn days (including group check-ins or check-outs).
- Monitor out-of-order, out-of-service, discrepant and show rooms.
- Must maintain constant communication with guest services.
- Monitor and act on special requests as needed; vips, special needs rooms, connecting, etc.
Minibar
- Assist in Managing of the minibar program
- Assist in Managing Minibar staff schedules
- Assist in Managing inventory control and ordering for Minibar department
- Assist in Efficiently coordinating Minibar department with housekeeping department
Skills
- At least 2years experience in a hotel
- Must be proficient with MS Word and MS Excel
- Knowledgeable in PMS and GDS systems
- Knowledge of interdepartmental systems a plus
- Refined organizational and team leadership skills.
- Able to lift up to 20 to 30 pounds of weight occasionally.
- Frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask
- Must have great people skills
- Must have great problem-solving skills
- Must be a creative thinker
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Must be able to maintain confidentiality of information
- Ability to work independently
A plus
- Bi lingual-multi lingual a plus
- Prior experience in a boutique hotel
- Experience in personalized customer service
- Good knowledge of Detroit
understanding of fashion brands
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