The Chatwal, a Luxury Collection Hotel located in the heart of Manhattan, The Chatwal bridges classic and contemporary like no other. Nestled between Rockefeller Center, Bryant Park and the Theater District, the landmark hotel originally built in 1905 by Stanford White, has been beautifully restored and renewed by master architect Thierry Despont, re-launched in 2010 with 76 rooms and suites, several of which features spacious terraces. Carefully selected amenities, professional butler service and bespoke service make it an ideal choice for both leisure and business travelers. The hotel is home to the famous Lambs Club Restaurant. This iconic hotel is the vision of the hotelier and entrepreneur Mr. Sant Singh Chatwal.

Job Responsibilities:

Supports the daily shift operations of Housekeeping

Ensures property guestrooms, public space and employee areas are clean and well maintained

Completes inspections and holds people accountable for corrective action

Ensures guest room status is communicated to the Front Desk in a timely and efficient manner
Inspects guestrooms on a daily basis

Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments

Inventories stock to ensure adequate supplies

Supports and supervises an effective inspection program for all guestrooms and public space

Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals

Ensures all employees have proper supplies, equipment and uniforms

Communicates areas that need attention to staff and follows up to ensure understanding

Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures

Ensures employees understand Marriott brand standards and Chatwal standards

Observes service behaviors of employees and provides feedback to individuals

Celebrates successes and publicly recognizes the contributions of team members

Providing and Ensuring Exceptional Guest Satisfaction

Participates in the development and implementation of corrective action plans to improve guest satisfaction

Empowers employees to provide excellent customer service

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement

Responds to and handles guest problems and complaints

Strives to improve service performance

Pay Range: $60,000 - $65,000

Qualifications

Bachelor Degree in Hospitality Management or equivalent work experience
Minimum one year in ultra-luxury operations, preferably in a union environment
Minimum 1-year experience in a similar capacity for a luxury or ultra-luxury property.
Knowledge of Opera and Microsoft Office Applications
Strong command of both spoken and written English with fluency in other languages preferred
Excellent interpersonal relationship with positive attitude and ability to work cohesively as part of a team