Job description

About us

Our company is a small business in Indianapolis, IN. Our goal is to Currently, we are looking for a top-performing Assistant General Manager. Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel Assistant General Manager to lead our fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring exemplary guest services. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today!.

Responsibilities:-

• Answer incoming calls,Hire, train, and supervise front office employees, ensuring they provide excellent guest services and enforce hotel policies.
• Organize and schedule staff.Order supplies,equipment and Store inventory on site.
• Must be proficient in Windows operating systems Company approved spreadsheets and word processing.
• Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues.
• Pre-blocks and pre-registers groups or tours as assigned.
• Must work well in stressful high pressure situations.
• Interact with customers both in person and over the phone, assist with inquiries, and mitigate any guest complaints.
• To attend and participate in staff meetings.
• Provide direction to employees so that tasks are accomplished efficiently.
• Contact vendors regarding unpaid invoices.
• To be familiar with local competition and rates.
• Follow up with delinquent customers to ensure that invoices are paid.
• Handle the front desk budget and order office supplies as needed.
• Compile occupancy reports, group bookings inquiry and financial information for the general manager.

Requirements:

• A high school diploma or GED equivalent certification required
• At least two years of work experience in office management as a supervisor, assistant front office manager, or similar position in the hospitality industry
• Strong knowledge of general hotel industry practices,policies and PMS experience.
• Possess excellent management skills, communication skills, and multitasking skills
• Proficient bookkeeping skills, including experience with Microsoft Word and Excel, are strongly desired

Job Type: Full-time

Pay: $2,500.00 - $3,000.00 per month

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• On call
• Overtime

Ability to commute/relocate:

• Indianapolis, IN 46204: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Front desk/customer service: 2 years (Required)

Work Location: In person

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