Assistant/Associate Director of Admission - Technology and Operations
Full Time
Kirksville, MO 63501
Posted
Job description
Posting Details
Position Information
Position Title
Assistant/Associate Director of Admission - Technology and Operations
Job Responsibilities
The Assistant/Associate Director of Admission for Technology and Operations is responsible for maintaining and optimizing the institution’s customer relations manager (Technolutions Slate) and other technology tools designed to enhance recruitment. The Assistant/Associate Director will oversee application processing within the system, ensuring data quality, data security, and work closely with Information Technology Services.
The Assistant/Associate Director will collaborate extensively with traditional and digital marketing strategies and collaborate with the Director of Admission in developing a comprehensive communication strategy. The Assistant Director for Technology will work with other members of the leadership team to develop and oversee implementation of new technology solutions, building out systems, developing further reporting, and overseeing the quality of our Admissions Slate instance.
The Assistant Director for Technology also serves as a member of the Admission Leadership team charged with knowledge of best practices specific to technology influence on prospective students and their family members. The Assistant/Associate Director should be knowledgeable of and maintain knowledge of best practices for CRM use in higher education and other industries.
The Assistant/Associate Director will collaborate extensively with traditional and digital marketing strategies and collaborate with the Director of Admission in developing a comprehensive communication strategy. The Assistant Director for Technology will work with other members of the leadership team to develop and oversee implementation of new technology solutions, building out systems, developing further reporting, and overseeing the quality of our Admissions Slate instance.
The Assistant Director for Technology also serves as a member of the Admission Leadership team charged with knowledge of best practices specific to technology influence on prospective students and their family members. The Assistant/Associate Director should be knowledgeable of and maintain knowledge of best practices for CRM use in higher education and other industries.
Admission Technology
- Manage day-to-day usage of the CRM, including building and managing communication plan campaigns
- Serve as liaison with Information Technology Services and external technology providers
- Envision ways to incorporate the use of technology into processes as we strive to make powerful and timely connections with prospective students, including building out our instance of Slate to better utilize tools like portals, ping data, and more sophisticated analytics
- Serve on selection committee for admission technology products during RFP and selection process
- Actively participate in implementation of future admission technology products.
- Train admission staff on CRM usage and best practices in optimizing technology to enhance recruitment practices
- Build customized dashboards, provide daily/weekly standard analytical reports needed as well as ad hoc report requests, and research and provide analytical support to key decision makers for feedback and improvement of recruitment strategies
- Serve as the primary owner of all data and ensure data integrity between Slate and Banner
- Collaborate with Director of Admission in managing strategies for search and lead generation
- Manage lists, including name removal, ensuring accurate data file delivery to mail houses
- Oversee use of Slate for Joseph Baldwin Academy (summer middle school camp) and international admissions within our instance of Slate
Marketing & Communication
- Collaborate with Director of Admission, Admission Leadership Team and leadership across campus in development and maintenance of a comprehensive, multi-modal communication plan
Office Leadership
- Supervise admission technology and operations team
- Assist with comprehensive efforts to effectively market the University and manage projects while meeting the needs of incoming and current students in alignment with the University’s strategic goals
- Develop creative solutions to staffing and processes related to changing needs or direction
- Serve as a resource to admission staff members and the greater University community in representing Truman State University
- Work with the other senior staff members to create a supportive, enthusiastic, professional and efficient work environment
- Lead regular meetings with Technology team members to manage workload, monitor event & visit progress and assign new projects
- Serve on the admissions leadership team and other IT committees/teams
Professional Development
- Participate in online seminars regarding relevant professional issues in an effort to keep abreast of market changes and/or opportunities to enhance our operation
- Attend professional conferences off-campus, as requested and as schedule permits
- Maintain membership with Missouri ACAC and other Technolutions Slate member groups
Special Projects and Other Duties
- Assist with campus tours and visits (as needed)
- Actively provide and participate in departmental or university trainings
- Provide support in answering the office phones, responding to questions, and following-up on requests
- Research and report on admissions processing trends and best practices
- Other duties as assigned
Required Qualifications
Required qualifications include Bachelor’s degree or equivalent combination of education and work experience from which comparable knowledge, skills and abilities can be acquired; knowledgeable on best practices to optimize technology with stakeholders with varying ability levels; ability to explain complex processes with external stakeholder groups; operational thinking; and willingness to work non-traditional hours, including early morning, evening and weekends as needed.
Preferred Qualifications
Preferred qualifications include 3-5 years experience with a customer relations manager, Technolutions Slate; previous experience with Ellucian Banner or other ERP; and previous supervisory experience.
Posting Detail Information
Posting Number
S077P
Open Date
05/01/2023
Close Date
Open Until Filled
Yes
Special Instructions to Applicants
Applications must be submitted electronically at http://employment.truman.edu/. For assistance with submitting an application, please contact Human Resources at 660-785-4031 or hrstaff@truman.edu.
Completed applications must include a cover letter that clearly addresses the qualifications listed above, a resume, academic transcripts and contact information for three professional references.
Final candidates will be expected to undergo and successfully pass a background check.
Review of applications will begin May 15, 2023, and continue until position is filled
.
Salary
Non Discrimination Statement
Truman State University is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. Women, minorities, people with disabilities, and veterans are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, Truman State does not discriminate on the basis of age, color, disability, national origin, race, religion, sex (including pregnancy), sexual orientation, or protected veteran status in its program or activities, including employment, admissions, and educational programs. Inquiries may be directed to the Institutional Compliance Officer, 660-785-4354, and
titleix@truman.edu
.
Truman State is committed to providing reasonable accommodation to qualified individuals with disabilities upon request. To request this document in an alternate form or to request an accommodation, please contact Human Resources, McClain Hall 101, 100 E. Normal, Kirksville, MO 63501, 660-785-4031 or
hrstaff@truman.edu
.
Supplemental Questions
Required fields are indicated with an asterisk (*).
Documents Needed To Apply
Required Documents
Optional Documents
- Resume
- Cover Letter
- Undergraduate Transcripts
- Additional Undergraduate Transcripts
- Other Documents
- Graduate Transcripts
- Additional Graduate Transcripts
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