Job description
Overview:
Titan Machinery provides a generous total compensation package including the following:
The principal function of the Area Product Support Manager is to lead product support sales growth by calling on and incrementally selling to current customers and developing new customers while managing all aspects of the parts and service sales business at the stores within the assigned Area. This position drives parts and service sales, profitability, and customer satisfaction through effectively leading the product support team in the assigned area, and through direct customer interaction. This position supports the financial success of the Area and Region by ensuring that store teams deliver on key financial and business metrics for the product support business throughout the year.
This position is a great fit for your career if you::
- Responsible for driving incremental parts and service sales within the area by calling on current customers and developing new customers, within the assigned area through on-site customer visits, prospecting, quoting/asking for the business, successfully closing the sale, and customer follow-up, brining value-added solutions through relationship building and technical knowledge.
- Responsible for handling customer inquiries and communications that rise to his or her level. This includes resolving customer complaints, and ensuring that Titan provides superior customer service.
- Demonstrates expertise regarding the financial drivers of parts and service departments, and ensures the area and store product support teams meet or exceeds parts and service sales goals and financial objectives.
- Recruits, hires, and maintains a team of Product Support and Administrative experts within the area.
- Role model for environmental health and safety, ensures a safe work environment, and ensures that all area product support employees understand and follow all safety policies and procedures.
- Ensures product support employees have the proper resources to be efficient, effective, and work collaboratively as a team to deliver best in class solutions to customers through their expertise.
- Ensures that company-wide, region, and/or local marketing campaigns are executed effectively within the area.
- Ensures compliance with all dealer standards and OEM policies and procedures for training, warranty, etc.
- Ensure that all semi-trucks and company vehicles have the proper permits and licenses and that all policies and procedures are followed in accordance with Federal, State, and Local laws and regulations pertaining to semi-trucks and other company vehicles. This includes ensuring that drivers follow all applicable company and government regulations and laws.
- Responsible for the upkeep and maintenance of the facility and equipment at the Stores within their area.
- Directly supervises Store Product Support and Administrative teams, including: Product Support Managers, Parts Managers, Service Managers and Store Administrators/Receptionists.
- Responsible for the ongoing training and development of all parts and service employees within their area, including compliance with dealer standards.
- Provides input into the proper parts inventory for their area.
- Establish daily, monthly, and quarterly performance goals for parts and service experts at Area stores, in alignment with Area and Region objectives, and manage the parts and service experts at Area stores to consistently meet or exceed their performance goals (ROA, revenue, inventory turns, margins, cash, etc.).
- Other duties as assigned by the General Manager.
Required:
- 2+ years of related experience OR related education/training (degree, certificate, military, etc)
- Demonstrated strong leadership skills including personal integrity and character, and ability to build and lead a team of experts to consistently achieve results
- Comprehensive understanding of internal and external business
- Demonstrated strong verbal and written communication skills
- Ability to effectively and efficiently resolve employee and customer conflicts
- Demonstrated ability to operate in a fast-pace, changing environment
- Demonstrated client service skills and the ability to develop strong business relationships
- Demonstrated sales skills including: the ability to sell opportunities, ideas, and concepts; strong negotiation and closing skills
- Strong computer skills including good working knowledge of Microsoft Office
- Demonstrated ability to handle highly confidential and sensitive information
- Excellent organizational skills and demonstrated ability to prioritize work and meet deadlines efficiently
- Demonstrated ability to collaborate across multiple groups/functions and at different levels in the organization
- Understanding of the key business drivers for our customers
- Keen attention to detail and a high level of initiative and ability to work independently
- Strong computer skills including good working knowledge of Microsoft Office
- Ability to travel up to 75% of the time and to Titan and customer locations, trade shows, and based upon business needs.
- Ability to work flexible hours
- Ability to perform in a fast-paced, stressful work environment
- Ability to handle and resolve frequent interpersonal conflict
- Ability to respond quickly, accurately, and professionally to demands and requests from customers and employees
- Exemplifies Titan Machinery’s Core Values and is an effective ambassador of the Titan Machinery brand in the community.
Titan Machinery provides a generous total compensation package including the following:
- Health Insurance - Titan Pays the Premium for Single Coverage!!
- Dental Insurance - Titan Pays the Premium for Single Coverage!!
- Vision Insurance - Optional
- HSA (Health Savings Account)— up to $1500 tax-free each year, paid to your account by Titan Machinery.
- 401(k) with company matching on your FIRST DAY of employment
- (PTO) Paid Time Off starts accruing on your First Day of Full-time employment!
- Performance-based incentives
- Company Vehicle
- 7 Paid Holidays
- Competitive Wages
- Paid Long-term Disability Insurance
- Paid Basic Life/AD&D Insurance
- Supplemental Life Insurance and Income Protection Products - Optional
- Identity Theft Protection - Optional
- FSA (Flexible Spending Account) for eligible health and dependent care costs
- Employee Discounts at Titan Machinery, Vehicle Discount, Enterprise Car Rental, Hertz Car Rental, Choice Hotels, and Profile by Sanford
- Titan Paid Employee Assistance Program (free and confidential Counseling, Legal Advice, and more)
- Titan Paid Bereavement Leave
- Ongoing Professional Training Opportunities
- Tuition Assistance for educational/professional growth
- Paid time for Team Volunteer Activities in your Community
- Volunteer Firefighter/EMT Paid Time Off
- Titan Uniform/Branded Apparel Program
Titan reserves the right to adjust compensation based on factors including but not limited to: scope and geography of the position, qualifications and experience of candidates, and other business and operational conditions.
Titan Machinery is an Equal Opportunity / Affirmative Action employer: Women, Minorities, the Disabled and Veterans are encouraged to apply.
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