Job description
We think every island paradise should have three things: sun, sand—and tons of palm trees. Good news: at Loews Royal Pacific Resort at Universal Orlando Resort™, we’ve got all three, plus so much more. Guest can enjoy a South Seas vacation without sailing halfway around the globe and feel the excitement of a time when adventurous travelers first island-hopped the South Pacific.
Job Specific
- Responsible for overall management of conference groups at Loews Orlando Area Hotels
- Receives assigned Conference turnover from Sales Department and reviews accuracy and thoroughness
- Provides initial written communication with client once file is received. Provides verbal follow-up/introduction within one week.
- Provides professional written and verbal communication to client regarding the management of their account
- Assists Area Associate Director of Conference Management with menu development as needed
- Maintains contact with client on a regular basis to develop a positive working relationship
- Outlines all details of conference events through the creation of Banquet Event Orders
- Sends all Banquet Event Orders and Group Resume to clients to review, signature approve and return
- Responsible for managing group room blocks and group room pick-up throughout pre-planning and communicates changes to maximize guestroom revenue
- Effectively communicates conference group needs with operating departments through creation and distribution of group resumes, banquet event orders and other forms of communication 10 working days prior to group arrival, per Loews Hotels and Co. standards. This will ensure proper scheduling, staffing, purchasing and overall preparedness by all departments are fulfilled
- Anticipates guest needs based on the hotel’s guest mix, the current industry trends and competitive set trends to recommend appropriate product/service and operation needs for the client and their program
- Schedules and coordinates pre-convention and post-convention meetings when required
- Ensures that information regarding daily group functions are clearly posted via the hotel’s guest information system and in general meeting areas
- Provides outstanding customer service to clients while they are in the hotel to ensure total guest satisfaction
- Maintains accuracy of conference management information in Delphi
- Must meet specified monthly/annual financial goals as established during annual budgeting process
- Prepares and sends thank you letters and meeting planner surveys to assigned groups
- Works with Financial Service Center and Lakewood Group Billing to ensure all aspects of credit and billing process are fulfilled
- Works on special projects as assigned by Area Associate Director Conference Management
- Attends all applicable hotel meetings: department, staff, Banquet Event Order and any other that deem necessary
- Creates and maintains strong relationships with both internal and external clients throughout servicing of group and conference business
- Discuss the group’s plans for future events, encourage rebooking
- Provide direct supervision of the Conference Management hourly team members
- Works with Access Conference Managers so they learn the complexity and needs of larger groups
- Assists with training and development of Access Conference Managers, Conference Coordinators and LINCs
- Ability to travel to multiple onsite hotels if applicable
- Adheres to all Loews Hotels & Co. guidelines, policies and procedures
- Other duties assigned
General
- Notifies appropriate individuals of any problems or unusual matters of significance
- Is polite, friendly, and helpful to guests, management, and employees
- Attends appropriate hotel meetings and training sessions
- Promotes and applies teamwork skills at all times
- Maintains clean and excellent condition of equipment and work area
- Executes emergency procedures in accordance with hotel standards
- Complies with safety regulations and procedures
- Complies with hotel and department standards, policies and rules
- Remains current with hotel information and changes
- Recycles whenever possible
- Complies with hotel uniform and grooming standards
Qualifications
- Minimum three years’ progressive hotel management experience
- Thorough knowledge of Hotel Food & Beverage operations
- Knowledge of Guest Room Management and maintaining room blocks
- Excellent communication skills – oral and written
- Excellent organizational, creative and selling skills
- Ability to work a flexible schedule to include weekends and holidays
- Microsoft Office to include Word, Excel, PowerPoint, Outlook
Preferred:
- Delphi.fdc
- Certified Meeting Professional
- Diagram Writing Software - Meeting Matrix or Social Tables
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