Pay: $22-30 per hour (based on experience)

Job Summary: Resolve differences between the buyer and seller arising from representations the seller makes on the auction block. Researches all issues and recommends final decisions regarding all post sale issues that arise.

Responsibilities and Duties:

• Make sure customers receive prompt, efficient and courteous attention for all contacts and transactions.
• Be familiar with procedures for handling all aspects of customer complaints or disputes. Resolve customer complaints in a friendly, courteous manner. Advise the designated manager of all serious complaints or incidences.
• Resolve arbitration differences in a polite and distinct manner ensuring each customer is aware of sale regulations.
• Recommend new customer services and procedures to the General Manager or designated manager.
• Ensure proper follow-through on all directives, bulletins, schedules and accounting from the General Manager or designated manager or other corporate sources.
• Understand and enforce the auction's arbitration policies and procedures.
• Perform customer arbitration transactions in a prompt and courteous manner.
• Research and recommend options and resolutions to the General Manager or designated manager regarding all post-sale issues (example: mechanical repairs, transportation costs, etc.).
• Communicate all final decisions to the customer and coordinate the post-sale process.
• Coordinate third-party inspections and perform proper recordkeeping.
• Practice proper loss prevention and reaction procedures in accordance with policy.
• Maintain work area and conditions to ensure safe environment for all employees and customers. Respond to and follow proper company policy procedures involving accidents (customer or employee), injuries, and loss or damage to any property. Report all incidents properly and immediately to designated manager.
• Promptly advise designated manager of all breakdowns and maintenance needs.
• Understand and Interpret NAAA & auction specific arbitration guidelines and explain these rules and guidelines to employees and/or customers.
• Negotiation and Mediation – ability to negotiate between buyer and seller to keep the sale together.
• Loss Prevention/Risk Mitigation – minimize loss to the auction through research and available resources such as mechanical/body and detail shops.
• Customer Retention – build and maintain customer relationships. Deliver information in a way the customer understands and accepts.
• Train clerical staff for Arbitration office.
• Understand all auction procedures and roles – build and maintain relationships with every department within the auction and know their role and purpose.
• General knowledge of vehicles and their components and ability to speak about them confidently.
• Ability to watch and follow a live auction and review video footage from the sale to determine announcements.
• Professional demeanor to communicate with agitated customers.
• Other duties as assigned

ABOUT US

ADESA currently operates 56 locations throughout the US. Our Vehicle Service & Logistics Centers, some up to 200 acres, provide a wide array of vehicle services including repair & reconditioning, auction remarketing, and many locations serve as market hub distribution sites. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more.

PERKS & BENEFITS:

• Medical, Dental, and Vision benefits.
• 401K with company match.
• Generous PTO (paid time off).
• A multitude of perks including student loan payments, reimbursement programs, discounts on vehicles, benefits for your pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skillset and share your knowledge with others across the organization.

LEGAL STUFF:

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.