Job description
Overview:
Atlantic Health System is seeking a experienced MyChart and Digital Applications Systems Analyst III at Morristown, NJ. Epic MyChart Analyst, you are a vital member of the ISS Population Health – Patient Experience/Engagement team providing direct support to the development and implementation of Patient As an experienced Epic MyChart Analyst, you are a vital member of the ISS Population Health – Patient Experience/Engagement team providing direct support to the development and implementation of Patient Experience/Engagement and Digital programs.
Responsibilities:
- This role requires a customer-focused, data-driven, strategic, organized, innovative, and passionate communicator who strives to effectively help patients, clinicians and healthcare team members engaged in a variety of digital health services. Analyst will bring a strong analytical, and problem-solving background with an agile development mindset.
- Acts as the liaison supporting AHS entities who provide digital health services, including administration, providers, and staff for digital health related services. Stays abreast of new, available, and upcoming technologies and methodologies.
- Partners with Training team on creation of content for staff end-user training, proactively minimize the number of service desk requests and improve efficiency.
- The ideal resource would have previous experiences in working with health systems on Epic MyChart implementation, optimization, and support.
Qualifications/Requirements:
- Excellent time management skills
- Strong analytical and multi-tasking skills
- Ability to hear and communicate with others in a clear, understandable, and professional manner
- Demonstrated use of good written and verbal communication skills
- Ability to interact effectively with peers, management, physician office staff, vendors, and other customers
- Effective organization skills and attention to detail; effective follow-through, and commitment to excellence
- Participates in an on-call rotation to provide off-hours end user support
- Understanding of hospital and ambulatory operations and workflows including patient portals and mobile devices
- Comfortable working in a fast-paced environment
- Balance customer priorities and needs
- Can make critical decisions
- Comfortable with ambiguity
- Self-starter
Preferred Requirements:
- Build experience of Community Connect in MyChart
- Experience in deploying digital health / digital front-door features for health systems
- Experience in business analysis, project management
Minimum Education:
- Bachelors degree in a related field
Education:
- Masters degree preferred
Certification:
- Current Epic certification in Epic MyChart Preferred, must have at least one EPIC applications certification
Relevant Experience:
- 5+ years of experience in building and implementing Epic MyChart
- 5+ years of experience in supporting healthcare patient portal and patient engagement websites
- Implemented Video Visits and Video on Demand in MyChart with any Epic integrated video platform
- Experience with Health Communication systems like WELL Health, Twilio, SpinSCi, TeleVox
- Experience in working on a multi-facility, multi-clinic, healthcare organization
- Experience in customizing web applications and websites like MyChart
- Runs queries to report on various metrics
- Develops and monitors testing scenarios and methodologies to demonstrate system efficiency
- Prepares and maintains documentation on testing plans
- Experience with Direct/Open scheduling, e-Check in, Patient Questionnaires, TeleHealth (e-visits, video visits, etc.), MyChart mobile app, Result Release, or similar projects
- Solves complex problems and takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
- Experience participating in optimization projects including design, build, testing, and support
Atlantic Health System aims to deliver the highest quality, safety and care combined with the best experience for our patients and their families. We are confident that you will find success within Atlantic Health System, which has been named for the 14th year in a row to Fortune’s “Top 100 Best U.S. Companies to Work For” list. We believe you will find that our culture of collaboration and care exemplifies the value we place on our patients, their families, and our employees.
EEO Statement:
Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and, therefore, abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, gender identity or expression, sexual or affectional orientation, national origin or nationality, citizenship status, disability, age, genetics, protected veteran status, ancestry, marital status.
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