The Molten Metal Systems business of Morgan Advanced Materials manufactures an extensive range of high-performance crucibles and foundry consumables for non-ferrous metal melting applications

We provide melting solutions for foundries, die-casters and melting facilities working with zinc, precious metals, aluminium, copper, brass, bronze and other non-ferrous metals.

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  Design superior solutions for substantial new opportunities, with either existing or new customers
• Ensure customers receive strong pre and post sales technical advice and solutions, with a clear technical advantage.
• Ensure colleagues receive technical support and information in a timely manner
• Investigate technical failures and advise on remedy

Essential Duties and Responsibilities:

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  Work with commercial leads (typically BDMs and KAMs) to define and design solutions to new and existing customer’s problems.
• Respond promptly with proposals to specific customer requirements
• Submit design drawings within customers timeframe, explaining design rationale and answering any technical questions they may have
• Answer customer questions about products pre and post-sale, checking for understanding and whether they are satisfied with the outcome
• Travel to customer locations for technical support, especially for New Product trials, to ensure best opportunity for success
• Stay up-to-date with latest industry trends e.g. by visiting conferences or fairs and subscribing to field specific journals
• Record and report how new products and technical developments impact their clients’ businesses
• Develop constructive and cooperative working relationships with customers and colleagues
• Identify ways to generate sales e.g. by giving customers professional advice on how to achieve their specific objectives
• The above is not intended to be an exhaustive list of all duties and responsibilities required. Other duties may be assigned

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  Delivering superior technical solutions to customer problems
• Discussing design or technical features of products or services with potential or existing customers on significant opportunities
• Answering customer questions about products or services pre and post-sale
• New Product trials

• 4 year Materials Science or Mechanical Engineering degree or equivalent knowledge including mechanical properties such as material strength, rotation properties, etc.
• Knowledge of Morgan products: features, benefits, and how customers use them to support their own businesses – specifically degassing Aluminium, foundry operations, foundry products and related industries

• Engineering and Technology: practical application of engineering science and technology, including applying principles, techniques, procedures and equipment to the design and production of mechanical goods
• Working with customers: experience of discovering customer needs and developing customer relationships, evaluating and improving customer satisfaction
• Manufacturing Processes such as Pressing, Kilning, CNC and Manual Machining Equipment

• Computer Aided Design (CAD) software
• Customer Relationship Management software
• Quality management systems