Location

Hickory, NC

Faculty Rank

No

Provide Rank

N/A

Position Number

097891

Department

Student Learning Center - 202120

Description of University

Appalachian State University, in North Carolina’s Blue Ridge Mountains, prepares students to lead purposeful lives as global citizens who understand and engage their responsibilities in creating a sustainable future for all. The transformational Appalachian experience promotes a spirit of inclusion that brings people together in inspiring ways to acquire and create knowledge, to grow holistically, to act with passion and determination, and embrace diversity and difference. As one of 17 campuses in the University of North Carolina system, Appalachian enrolls more than 20,000 students, has a low student-to-faculty ratio and offers more than 150 undergraduate and graduate majors.

Minimum Qualifications

• Bachelor’s degree from an accredited institution.
• Demonstrated customer service and interpersonal skills.
• Demonstrated work requiring attention to detail and strong organizational skills.
• Experience providing tutorials, learning support, or coaching services to students.
• Flexibility to work evenings and weekends to support the operation of services.

License/Certification Required

N/A

Preferred Qualifications

• Master’s Degree from an accredited institution.
• Experience with advising tools including Banner, DegreeWorks, and Trac Cloud.
• Direct experience with tutoring and coaching at the university level.
• Experience working with diverse college students and students with diverse abilities.
• Supervisory experience.

Essential Duties and Responsibilities

• Oversee the day-to-day operations of success services front desk/check-in.
• Respond in a timely manner to inquiries about the center and its services, record concerns as required, and seek an informal resolution that is satisfactory to all parties; escalate concerns to the supervisor when appropriate.

• Coordinate the day-to-day operations of tutoring in selected subject areas and coaching in general academic success; ensure the services run smoothly, meeting the needs of face-to-face and online students in a timely and professional manner.
• Create and manage tutor and academic coach schedules; ensure staffing is appropriate to meet student needs. Ensure that program schedules and changes are kept up-to-date on the website and in the tutor tracking system.
• Develop, maintain, and monitor the work schedule for tutors and academic coaches; maintain a log of absences and schedule changes. Manage timesheets bi-weekly.
• Recruit, select, train, and evaluate qualified tutors and academic coaches. Oversee the onboarding process for new hires.
• Supervise staff; provide ongoing guidance and support to ensure quality in tutoring and coaching sessions.
• Facilitate the training and professional development in line with College Reading and Learning Center (CRLA) standards and practices.
• Ensure sessions are accurately recorded in the tracking system.
• Manage staff resources including equipment and technology.

• Collaborate closely with Boone campus Tutoring Coordinators and Academic Success and Resilience Coordinator to effectively balance general academic success initiatives alongside course-specific support and efficiently connect students with Boone campus resources when needed.
• Facilitate classroom workshops, at the request of faculty members, on general academic success (time management, organization, study strategies, etc.).
• Represent the Student Learning Center as a member of committees; participate actively in student-focused and community-oriented campus activities including outreach/public relations opportunities.
• Provide onsite backup support to the App State Hickory Testing Center. Coordinating with App State Hickory Testing Center Director and/or App State Hickory Testing Center Office Manager.
• Actively participate in Student Learning Center staff meetings and professional development opportunities.
• Teach College Student Success Seminar section(s) as time permits.
• Collaborate closely with the Coordinator of Academic Success and Resilience to execute specific outreach projects, such as communication campaigns geared towards unenrolled students and students who have earned under a 2.0 semester GPA.
• Perform other related duties as assigned.

Type of Position

Full Time Position

Staff/Non-Faculty

Staff/Non-Faculty

Appointment Type

1.0

Work Schedule/Hours

Standard schedule is Monday- Friday, 8:00 am- 5:00 pm; Flexibility to work evenings and weekends to support the operation of services.

Number of Hours Per Week

40

Number of Months Per Year

12

Mandatory Staff

No

Suggested Salary Range

$46,000 - $48,000

Physical Demands of Position

Typical physical demands of a professional position within a university.

Posting Date

04/28/2023

Closing Date

05/21/2023

Open Until Filled

No

Evaluation of Applications Begins

05/22/2023

Proposed Date of Hire

06/01/2023

Special Instructions to Applicants

• Cover Letter
• Resume
• List of three professional references with contact information

Search Chair Name

Lee Cope

Search Chair Email

copeiial@appstate.edu

Disability Accommodation Information

Individuals with disabilities may request accommodations in the application process by contacting Maranda Maxey, Director & ADA/504 Coordinator, at 828-262-3056 or maxeymr@appstate.edu.

AA/EEO Statement

Appalachian State University is an Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation.

Important Contacts:

Associate Vice Chancellor of Human Resources/Affirmative Action
Office of Human Resources
330 University Hall Dr.
Boone, NC 28608
(828) 262-3187
hr@appstate.edu

Office of Title IX Compliance
123 I.G. Greer Hall
Boone, NC 28608
(828) 262-2144
titleix@appstate.edu

ADA/504 Coordinator & EEO Officer
224 Joyce Lawrence Lane/Suite 112 Anne Belk Hall
Boone, NC 28608
(828) 262-3056
equalopportunity@appstate.edu

We at Appalachian State University are committed to diversity, equity, and inclusive excellence both locally and globally.

Clery Act:

Clery Act Compliance
Division of Institutional Integrity
PO Box 32126
Boone, NC 28608
(828) 262-8111
clery@appstate.edu
https://police.appstate.edu/clery

Diversity and Inclusion at Appalachian

We at Appalachian State University are committed to diversity, equity, and inclusive excellence both locally and globally.

We understand that the successful implementation of diversity, equity, and inclusive excellence is the responsibility of the entire university community, including alumni and official university governing bodies. A diverse campus community supports an influx of broad and distinct ideas that increase learning opportunities and strengthen the impact of our community as we work collectively to achieve a just experience for all.

We actively encourage, support, and promote a global mindset and an equitable environment where all will know that they belong and are safe to express their culture, identity, values, ideas, opinions, and creativity. We are committed to creating a culture of equity opportunity for all, one that has an expectation of fairness, justice, and equity-minded practice at all levels of the university community.

Background Check Statement

Any offer of employment to a successful candidate will be conditioned upon the University’s receipt of a satisfactory criminal background report.

Eligibility for Employment

Proper documentation of identity and eligibility for employment will be required before the hiring process can be completed. This position may or may not be eligible for H-1B sponsorship; EHRA positions are evaluated on a case-by-case basis. To request further information about sponsorship for this position, please contact International Student and Scholar Services and Outreach at issso@appstate.edu

Quick Link

https://appstate.peopleadmin.com/postings/39853

Posting Number

201501152P