Job description

Assist with the facility’s inquiry and admission process, provide customers with facility related information and conduct facility tours. Assists in the coordination and implementation of effective facility sales and marketing programs.

Essential Duties and Responsibilities

1. Responds to inquiry calls form hospital discharge planners, families and other referral sources

2. Conducts facility tours

3. Coordinate the admissions process timely with appropriate follow-up

4. Coordinate the inquiry process timely with appropriate follow-up

5. Report and track occupancy levels and census mix; maintain and update the database of existing and potential referral sources, as needed

6. Maintain and update all sales/referral tracking tools, as needed

7. Maintain a close working relationship with the Marketing Director and Business Officer Manager to assure appropriate and efficient decisions about prospective admissions

8. Follow the established protocol for admission denials

9. Coordinates admissions and any special resident needs with all necessary internal departments to ensure smooth and professional admission

10. Process all appropriate admissions paperwork to ensure signatures, verification’s, authorizations, insurance information and all other necessary documents are obtained from the resident or responsible parties prior to admission

11. Maintain a working knowledge of Federal and State regulations and reimbursement

12. Maintain a strong working knowledge of managed care and referral processes

13. Responsible for insurance re-certification

14. Coordinate and complete customer admission packets within 48 hours of admission

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Long term care
• Nursing home
• Rehabilitation center

Medical specialties:

• Geriatrics

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Desoto, TX 75115: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person

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