Job description

Position Description:

This position is an Admissions customer service assignment. The general responsibilities will be to take and/or return inquiry calls from persons interested in knowing or receiving information about educational programs offered by the college, to promptly follow up on inquiries and set appointments to interview prospective students, process applications, touring/testing the applicant. Both advisors will be responsible for completing all required forms obtaining required signatures, and the tracking of leads to their final disposition.

Essential Functions:

• Responsible to advise students through the Admissions process and facilitate the collection of all required Admissions documents relevant to the start.
• To know, maintain, adhere to, and comply with all applicable corporate, state and federal regulatory rules and policies for Admissions.
• Understanding of institutional policies, procedures, and resources.
• Maintain a professional social media presence.
• Provide accurate and timely information regarding academic programs, application and enrollment processes and requirements as well as any Admissions related information to the student.
• To be responsible for keeping current with program changes as well as to participate in programs for self-improvement and career development.
• To ensure prospective students have realistic expectations regarding their course of study by adhering strictly to established standards for Admissions.
• To act ethically and with integrity that is above reproach and fulfills all requirements of the Summit College.
• Responsible to ensure that adequate, accurate and timely student records are created and maintained during the Admissions Process for submission to student services, including JTPS paperwork, Rehab Paperwork and Financial Documentation, maintaining proper files and abiding by regulations.
• To conduct interviews and evaluate each prospective student based on his/her needs, desires, interests, qualifications, motivations, and commitments.
• To convey only accurate, independently verifiable information in the proper context to enable applicants to make well-informed decisions to attend Summit College.
• Responsible for scheduling of call inquires, setting appointments, conducting interviews, processing applications and final disposition of inquiry.
• Responsible for maintaining your admission documentation and paperwork
• Responsible for the submission of applicant to Test Proctor for entrance testing requirements
• Responsible for performing follow-up calls and correspondence concerning the admissions process to counselors and potential students
• Responsible for securing letters of authorization, JTPA training orders, etc. For the third party payment providers and forwarding copies to the Accounting and Student Services for billing records management. Keep all required reports current and accurate.
• Assure that students complete all required forms for enrollment and the proper procedure is followed for tuition funding.
• Responsible for meeting your customer service goals set by the Regional Director of Admissions and advisors level.
• To network & participate in internal campus events, facilitate student life activities, develop professional relationships & generate personally developed referrals (i.e. open houses, orientations, workshops, career days, etc.
• Responsible for accurate reporting of leads thru Summit’s Lead Management System and or integrated College Management System.
• Responsible for projecting a professional attitude and code of conduct in representing Summit College.
• Other duties as assigned
• Assist and organize with student recruitment events and other institutional functions.
• Arranging campus tours and information sessions.
• Regular and reliable attendance.
• All other duties as assigned.

Education and/or Work Experience Requirements:

• A minimum of 2 years’ experience in a sales position preferably in the proprietary sector.
• Excellent communication skills with emphasis on phone presentation and customer service.
• Ability to communicate accurately and positively by telephone, email and other media to students and internal customers.
• Ability to embrace a proactive and creative approach to problem solving
• Ability to follow processes, work effectively on a team, and maintain a positive attitude.
• Ability to multi-task, meet deadlines.
• Ability to overcome objections and obstacles
• Ability to present the College in a positive way to diverse populations.
• Ability to provide exemplary customer service with a wide variety of individuals who possess varying educational backgrounds and life experiences.
• Ability to quickly learn how to use a database management system.
• Ability to represent the College positively through a strong, student-centered ethic.
• Ability to work evenings and weekends on a regular basis or as needed.
• Action-oriented, "can do" attitude demonstrating willingness to accept accountability and responsibility for individual actions
• Basic familiarity with word processing, spreadsheet and database software tools, a working knowledge of MS Office Suite.
• Demonstrated ability to work effectively both independently and as part of a team.
• Excellent communication and interpersonal skills.
• Proven track Record of Customer Service.
• Self-motivated to set and attain goals and to demonstrate the ability to meet performance standards and deadlines
• Strong interpersonal and written communication skills, including public speaking skills.
• Presentation of Educational products or services is beneficial.
• Successful Completion of New Hire Training.

Licensure Requirements:

• Valid Driver’s License Required

Future Training Requirements:

• Maybe Required

Physical / Working Requirements:
Work primarily in a climate controlled environment with minimal of safety/health hazard potential. Prolonged periods of sitting at a desk and working on a computer. Sit/Stand Workstations are available. Some walking, occasional lifting (overhead, waist level) up to 15-20 pounds at a time, from floor, bending, frequent near vision use for reading and computer use. The noise level in the work environment is usually quiet.
Special Requirements:
May be subject to a background check and/or Live Scan prior to employment.

Job Type: Full-time

Pay: $23.00 - $29.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

COVID-19 considerations:
Summit College adheres to all COVID protocols.

Work Location: In person

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