Hours: Full Time in Office

Status: Non-Exempt

Department: Administration

Reports To: Assistant General Manager

Salary: $20-24 per hour DOQE

Mustang pays 100% of the following employee benefit premiums:

• Healthcare Insurance is a low deductible plan (Mustang pays up to 50% of the premium for family members).
• Dental Insurance

• Long Term Disability
• Term Life Insurance Policy
• AD&D

Additional Benefits

• 11 Paid Holidays
• Vision Insurance – VSP
• 80 hrs. PTO after the first year
• Sick Time (8hrs per month)
• Pension plan with 200% match and 7% compounded interest annually after the first year – vested at ten years.

About:

Mustang Special Utility District is a local governmental entity providing water and water reclamation utility service in Denton, Collin, and Grayson Counties of north Texas. We are the largest district of this type in Texas and in one of the country's fastest-growing areas. Comprising 34,000 connections over 200 sq. miles. Our motto is Second to None!, Providing Life’s Most Precious Resource. We’re looking for a key person to join our team as Administrative Support Coordinator.

Description:

The Administrative Support Coordinator performs various duties to track and update our strategic planning process and ensure we are keeping items up to date. The Assistant General Manager will assign a variety of duties to assist with completing duties. This employee will need to be detail-oriented in order to complete tasks independently.

Duties:

• Assist Assistant General Manager with various duties.
• Performs clerical work as needed, including typing correspondence, completing forms, filing, and contacting the appropriate correspondent.
• Prepare and modify documents, including correspondence, reports, drafts, memos, and emails.
• As needed, coordinate meetings, meeting rooms, tours, and special visitors/functions.
• Track and monitor Strategic Plan and update the plan as necessary.
• Communicate effectively and efficiently with various departments.
• Must be detail-oriented.
• Plans, participates, and organizes special events; prepares ceremonial items such as proclamations, certificates, and awards.
• Use independent judgment and analytical skills to resolve customer inquiries and complaints.
• Other business duties as needed or required.
• Performs other related job duties and responsibilities as assigned.

Qualifications:

• High School diploma required. Bachelor’s degree preferred. Prior experience may be considered in lieu of a degree.
• Minimum of three years of recent direct relevant experience. Local governmental and/or utility experience preferred.
• Proficiency with Word/Excel/PowerPoint.
• Excellent technical writing and communication skills and experience in making technical and business presentations.
• Ability to communicate effectively both verbally and in writing, a positive attitude, and the ability to work independently or as part of a team.
• Valid Class C Texas Driver’s License or ability to transfer from another state.

Physical Requirements:

• High School Diploma or GED equivalent is required, in addition to 3-4 years of experience providing customer services.
• Knowledge of Customer Service principles and methods.
• Able to use judgment and initiative when analyzing problems, resolving disputes, and presenting effective solutions while considering the department’s policies and procedures.
• Skill in quality customer service, especially managing irate and emotional customers.
• Ability to communicate effectively both verbally and in writing.
• Ability to effectively work and adapt to frequent interruptions and changes in priorities.
• Ability to communicate tactfully and effectively with employees in the department, other city departments and the public.
• Knowledge of automated systems for billing on accounts, online cashiering, and working with management.
• Skill in use of computer software packages such as Microsoft Excel, Word, Outlook, and PowerPoint.

Conditions of Employment:

• Must have a valid Class "C" Driver's License prior to employment (must obtain Texas Class "C" driver's license within 30 days of hire per state law).
• Must pass a drug test, driver's license check, criminal history background check, and social security number verification check.

Work Environment:

• Frequently required to sit and use hands/fingers to handle, feel, and manipulate keys on a keyboard. Must be able to lift up to 30 pounds. Must be able to walk, stand, and work for extended hours.
• Requires visual acuity sufficient to recognize people, words, and numbers, including close vision. Requires speaking and hearing ability to hear over the phone and carry on routine conversations.
• Typical office work environment. Required to operate a personal computer, photocopy machine, facsimile machine, calculator, telephone, CB radio, etc.
• The essential duties and responsibilities; knowledge, skills and abilities; physical demands; and work environment are representative of those that must be performed satisfactorily, must be met, or will be encountered with this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Additional:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Mustang SUD is an Equal Opportunity Employer. Applicants are considered for positions they have applied for without regard to any characteristics protected by law. These general guidelines do not constitute an exhaustive list of qualifications or essential functions of the position. All qualified applicants will receive consideration without regard to color, race, religion, national origin, age (over 40), physical or mental disability, sex (including pregnancy, gender identity, and sexual orientation), citizenship, veteran’s status, genetic information or any other characteristic protected by applicable federal, state or local laws.