Job description

Urgently Hiring Scheduler / CLIENT CARE MANAGER

Are you looking for a home care / home health office job where you can make a difference in people’s lives? Do you want to work for a home care agency that truly cares about you? That’s where you can shine. We are looking to hire a scheduler / Client Care Manager who is a team player comfortable working in a fast-paced environment to manage scheduling, being the main point of contact for employees and clients regarding schedules, and other office-related duties. Come work for us and see how BrightStar Care of Carmel Valley & Rancho Santa Fe employees uphold A Higher Standard.

Payrate: $18-$20/hr.

Office Location: Near Miramar Rd, 92126

What We Offer:

At BrightStar Care we value each of our employees and care about their wellbeing.

• Retirement Plan
• PTO
• Dental Insurance
• Vision Incurance
• Life Insurance
• Paid training
• Part of a team with RN Oversight
• On-Call bonus
• Enterprise Champion for Quality 8 YEARS RUNNING!
• Weekly pay w/ direct deposit
• Every BrightStar Care location is independently owned and operated.
• We promote from within
• Nurse and Employee of the month
• Home Care Pulse Employer & Provider of Choice
• Variety of in-home and assisted living assignments, procedures, and treatments
• Joint Commission accredited.

Responsibilities

• Customer/client care – effectively manages the customer care procedures and serves as point of contact for client/customer relations.
• Performing 24/7/30 employee and client touchpoints.
• Scheduling and care coverage – supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime and to take ownership of all scheduling.
• Ensures on-call phone is answered and assigned staff are properly trained and available as needed.
• Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies.
• Assists in the development of organization goals and agency performance improvement activities.
• Administers agency policies and procedures.
• Assists the Director of Nursing with assessing the competency of staff to promote quality, continuity and safety of a client’s care.
• Assures compliance with all local, state and federal laws.
• Participates in employee retention programs.
• Overlooks Home Care Pulse Surveyor reputation management.

Requirements

• Bachelor’s degree preferred.
• CPR Certification
• Proficient in MSOffice (Outlook, Word, Excel, and PowerPoint)
• Flexibility and good time management skills A MUST
• Preferred 2 years’ experience as Client Care Manager and/or managing customer service within a healthcare office setting; knowledge of HIPAA and healthcare office regulations.
• Excellent organization, problem solving, planning, and project management skills.
• Valid driver’s license; valid state required proof of auto insurance.
• Transportation to meet the needs of position and scope of job responsibilities.

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person

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