Job description

Administrative Assistant: Provides exceptional customer service to our volunteers, staff, fosters, and community partners; maintains excellent client relations; ensures all administrative functions are done in a professional and timely manner; and maintains a functional, organized, and aesthetically pleasing reception area. Current hours are Thursday, Friday, Saturday, and Monday 11 AM to 5 PM.

Administrative Assistant Specific Duties:

§ Perform assorted administrative tasks including scheduling appointments, maintaining the clinic calendar, answering phones, filing paperwork, responding to emails, and processing payment transactions.

§ Ensure clients have a positive and professional experience using exceptional customer service skills.

§ Ensure appropriate support and follow-up for Super Heroes fosters, potential and current adopters, and the community as a whole.

§ Assist with public spay-neuter paperwork and scheduling appointments.

§ Assist with walk-in and scheduled appointments.

§ Maintain shelter and clinic specific databases through prompt, accurate, and objective data entry.

§ Process payment transactions and keep detailed records of all transactions.

§ Work cooperatively with all staff and volunteers, providing excellent customer service both internally and externally.

§ Keeps reception area clean and organized.

§ Assist with animal feeding and care as needed.

§ Responsible for all other duties as assigned by the Shelter Manager and/or Directors.

Preferred Skills/Qualifications:

§ Database experience.

§ Minimum of 1 year in a customer service job.

§ Experience in a veterinary clinic, animal shelter, or healthcare office (preferred).

§ Demonstrated excellent communication skills (written and verbal).

§ Possess a positive attitude and ability to remain calm under pressure.

§ Ability to work compassionately with clients in various emotional states.

§ Good critical-thinking and problem-solving skills.

§ Able to multi-task while also being highly detail-oriented.

§ Flexible and able to handle frequent changes in work load demands.

§ Proficiency with Microsoft Excel, PowerPoint, and Word software.

§ Possess integrity, credibility, and a commitment to Super Heroes Humane Society’s mission.

Job Type: Part-time

Pay: $14.20 per hour

Schedule:

• Day shift
• Weekend availability

Ability to commute/relocate:

• Oneonta, NY 13820: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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