Job description

RESPONSIBILITIES:
Kforce has a client that is seeking an ACH Consultant in Tampa, FL. The Consultant will receive, research, record, resolve, and respond to ACH Non-Receipt/Recall related inquiries.

Key Responsibilities:

• ACH Consultant will handle more than one task at a time (solid multitasking capability)
• Follows instructions and procedures
• Works effectively with minimum supervision
• Researching contact information using available resources
• Handling large volumes of requests as received via mail/fax/Email
• Confirm receipt of incoming ACH payments
• Enter claims into case management tracking system
• As an ACH Consultant, you will update system with notes-status of case throughout the life of case
• Validate/compare instruction against various systems to confirm posting of funds
• I/A - Research any discrepancies to resolution
• Respond to the requester
• Partner with team mates to accomplish goals

REQUIREMENTS:

• General office equipment (fax, scanning, phones, email)
• Ability to manage sensitive client information
• Strong organization and time management skills
• Goal oriented and self-motivated
• Communicates clearly and concisely; Listens well
• Demonstrates clear and concise written communication skills and learns from experience
• Ability to collect information to solve problems and include others in problem resolution
• Demonstrates ability to analyze and recognize inconsistencies relative to their day to day and escalate when needed
• Experience with MS Office/Excel applications
• Ability to organize time efficiently; Prioritize work appropriately and readily adjusts to changing priorities
• Willing to work overtime if business needs require
• ACH experience is a plus for handling ACH non-receipt claims

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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