Sinch Voice, formerly known as Inteliquent, empowers cloud communications for service providers and enterprises over the country's largest and highest quality independent voice network, with over 125 million numbers in service and carrying over 300 billion voice minutes annually. Sinch Voice began expanding its network globally in 2021, and we expect to add 40 countries to our network by the end of 2023. Through our IP-based network and cloud communications platforms, Sinch Voice offers a variety of solutions for service providers and enterprises as they seek to evolve their communications to the cloud and improve their customer engagement.

Overview

The Accounts Receivable (AR) Analyst will act as the primary credit and collections agent working to reduce outstanding receivables. The analyst will be expected to review customer’s credit worthiness. Their secondary responsibility will be reach out daily to customers on collection concerns. The AR analyst will also be expected to respond to all general AR inquires, including requests for invoice copies or W9s and payment remittance details. Additional responsibilities may include processing adjustments and resolving AR related disputes.

Essential functions

• Perform credit analysis of prospective customers applying for credit, utilizing external credit risk management reports and credit references.
• Use independent judgement to establish credit limits for new accounts or make recommendations to management for approval.
• Enforce established company credit policy.
• Reduce payment delinquency on unpaid accounts by proactively reaching out to customers with payment reminders, sending out notices of default as necessary and using independent judgement to develop payment plans for risky accounts.
• Contacting customers via email and outbound calls in a professional manner while maintaining optimum customer service.
• Interface with appropriate departments to research outstanding balances and resolve customer issues.
• Identify delinquent accounts requiring external collection efforts.
• Maintain past due/collection reports for monthly meetings with supervisor and Sales Team.
• Respond to internal and external customer account inquiries.
• Update customer account information as needed.
• Aid in resolution of AR disputes; including missing invoices or payments, PO issues and new billing accounts customer is not aware of.
• Assist in providing requested supporting documentation during the fiscal year audit.
• Process month end billing adjustments and routine maintenance adjustments on accounts. Ensure appropriate approvals have been obtained prior to processing an adjustment.
• Reconcile aging balances for each billing system to the aging balances in our internal ERP system.
• Process incoming disputes and ensure they are assigned to the appropriate teams.
• Process cash receipts daily per remittance details or through deductive reasoning if payment remittance is not provided.
• Reconcile payments processed in our internal ERP system back to the cash receipts posted to our banks.
• Post payments and adjustments into each of the billing systems at the end of each month.
• Other duties as assigned.

Requirements:

• Bachelor’s degree, preferably in Accounting/Finance/Economics or equivalent in work experience
• Highly proficient in MS Software applications, specifically Excel, Access and Word
• Familiarity with financial reporting
• Exhibits a high level of initiative and resourcefulness.
• Excellent organizational skills with frequent multi-tasking abilities
• Excellent written and verbal communication skills
• Proven documentation skills with consistent accuracy of details
• Self-starter with a high energy level
• Work effectively without supervision once trained.
• Prioritize and balance multiple projects and tasks.
• Manage time effectively and meet deadlines.
• Detail-oriented with the ability to exercise independent judgment.
• Operate with a considerable degree of credibility and business sense.

Sinch Voice has a friendly and relaxed atmosphere. We offer great benefits, including paid parental leave for new parents, paid time away from work for volunteer activities and, generous PTO.

EEO/Vets