Job description
Account Manager - Dearborn, Michigan
Discover your potential. Pursue your passion.
Link Engineering Company (LINK) is a premier designer and manufacturer of precision test equipment, we specialize in developing customized solutions for the Automotive, Aviation, Off-Highway, Rail, and Civil Engineering industries. We are headquartered in Plymouth, Michigan, and maintain testing laboratories, manufacturing, and support facilities around the globe.
Established in 1935, we have been a family-owned company for generations, we treat our customers and employees as if they are part of our family. We set our employees up for success, as they are given constant opportunities to learn and develop new skills. As many of our team members have been with LINK for a generation or more, the LINK team is equipped with a wealth of knowledge, providing decades of hands-on experience and out-of-the-box thinking to OEM’s and suppliers everywhere.
We are looking for a talented Account Manager who will be responsible for maintaining client accounts and serve as our main point of contact. The ideal candidate will have an enthusiasm for helping others and a drive for providing exceptional customer service. Candidates should also be proficient with audits, spreadsheets, and other productivity software (ex. Microsoft suite, ERPs, Scheduling software, CRMs).
We are looking for a talented Account Manager who will be responsible for maintaining client accounts and serve as our main point of contact. The ideal candidate will have an enthusiasm for helping others and a drive for providing exceptional customer service. Candidates should also be proficient with audits, spreadsheets, and other productivity software (ex. Microsoft suite, ERPs, Scheduling software, CRMs).
Main Responsibilities:
- Handle inquiries and requests from customers and address their needs by engaging the appropriate LINK resources
- Stay on top of accounts, making sure they receive services that meet their needs
- Meet regularly with other team members to discuss progress and find new ways to improve business
- Identify upsell, cross-sell, and renewal opportunities
- Assess, clarify, and validate customer needs and requirements at the proposal stage and relay those details to the operations team upon receipt of customer purchase order
- Review customer requirements to meet customers’ needs with a comprehensive solution
- translate customer requirements into meaningful inputs
- Establish a sales proposals
- Ensure all proposals have detailed specifications.
- Respond to inquiries or questions and offer timely solutions
- Ensure all sales orders are processed and scheduled in a timely fashion
- Deliver sales results that meet and/or exceed sales goals established by management
- Manage customers’ expectations and work with customers, engineering, operations, and project management to ensure a comprehensive solution
- Understand market landscape and competitive advantages.
- Be knowledgeable on the products to sell effectively and create value for potential customers.
- Monitor and report on competitive activity and provide sales and marketing feedback on customer and industry direction
- Remain alert for sales opportunities relevant to new area and other LINK businesses
- Attend proposal, forecasting, and other like meetings
- Perform other duties as assigned
Qualifications:
- Internship or professional experience in a sales or customer service role
- Ability to multitask and juggle several responsibilities simultaneously
- Strong written and verbal communication skills
- Excellent organizational skills and attention to detail
Knowledge, Skills & Abilities:
- Proven track record of meeting or exceeding quotas and receiving positive customer feedback
- Proficiency with common customer success and customer relationship management software
- Professional certification (ex: from Strategic Account Management Association)
LINK is an Equal Employment Opportunity Employer Minorities/Females/Veterans/Disabled. VEVRAA Federal Contractor.
LINK is an E-Verify employer. E-Verify is an internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employees to electronically verify the employment eligibility of their newly hired employees in the United States.
Accessibility for Applicants with Disabilities: If you need a reasonable accommodation for the online application process due to a disability please call 1-734-453-0800. Please provide your contact information and details about the posted position of interest. Only inquiries regarding assistance for those who need an accommodation with the online application process due to a disability will be returned.
Note to all Agencies / Direct Placement: LINK has a team of dedicated recruiters who are responsible for all hiring needs. Our practice is to partner and work with our approved vendors only and on an as needed basis. LINK has identified and finalized our list of preferred vendors and the review process has been closed. We do not accept resumes from recruiting agencies that are not a preferred vendor, have not been authorized or approved by Corporate Recruiting to partner on a position and have not signed LINK’s vendor agreement. Any resumes submitted from unapproved vendors will be considered unsolicited, and LINK will not be obligated to pay a referral fee.
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