Job description

Express Employment Northland & Downtown KC is currently seeking to fill an Account Manager position in North Kansas City, MO. Desirable candidates are able to work independently and as part of a team, with limited supervision at times, and are highly organized and hard working.

This position is responsible for customer relationships and managing customer products which includes, inventory management, pick & pack, and shipping. The AM will represent the company in day-to-day customer communication and will be responsible for all customer needs as it pertains to their products and enhancing long-term relationships to meet company goals.

Basic Job Duties & Responsibilities:

• Provide and direct regular meetings with clients to enhance relationships. Communication with clients via email and/or phone.
• Independently provide suggestive feedback and apply strategic knowledge to improve processes for your assigned customers.
• Ensure that all client's customer orders are processed each day.Ensure all client orders are shipped on a daily basis.
• Prepare shipping labels and documents for outbound shipments via parcel (USPS, FedEx, UPS) and other types of shipping.
• Schedule outbound pick-ups via trucking as necessary.
• Troubleshoot and solve customer problems and needs.
• Use warehouse management software to manage orders and inventory on a daily basis (training provided).
• Answering emails and phone calls.
• Other duties as assigned.

​Requirements:

• College Degree preferred but not required.
• Proficient in all Microsoft Office Products.
• At least 2 years of account management with complex accounts, customer service and/or sales experience.

Express Employment Professionals is one of the top staffing companies in the U.S. and Canada. Every day, we help people find jobs and provide workforce solutions to businesses. Express has more than 750 franchise locations that provide a full range of employment solutions that include full-time, temporary, and part-time employment in a wide range of positions, including professional, commercial, and administrative.

EOE/M/F/Vet/Disabilities

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

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