Job description

We are seeking a motivated and dependable person to join our 2nd Shift team from 2:00 pm - 10:00 pm. This is an exciting opportunity and introduction to a career in the security industry.
This role is onsite at our Central Station located in Paoli, PA.
Role Overview
Monitors, responds to, and follows up regarding alarm activity and customer requests in an effective and professional manner.
Key Responsibilities

• Monitors, responds to, and dispatches on emergency signals.
• Provides outstanding customer service to incoming customer requests and inquiries.
• Ability to be proficient in the verification and dispatching of alarms to police/fire agencies.
• Ability to work within the defined company and Central Station policies.
• Maintain and meet minimum quality and production standards set for the position.
• Process basic data changes to customers’ accounts.
• Ability to multi-task in a dynamic fast paced environment.
• Ability to work independently as well as within a strong harmonious team.
• Excellent problem solving & communication skills.
• Excellent computer and phone skills.
• After 90 days of employment position is required to pass the CSAA level 1 certification to maintain employment.
• This position will be required to work weekend and holiday hours.
• All other duties as assigned.

Qualifications

• High school diploma
• One year of customer service or related experience, or equivalent experience
• Must have a working knowledge of Microsoft applications or desire and ability to learn
• Bilingual a Plus

Work Requirements:

• Position is considered sedentary and requires extended periods of PC exposure.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person

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