Job description

Job Summary

COMPANY

Founded in 1987, Life Alert is a top leader in the emergency response industry and expanding due to the ever-growing senior customer service market. Our emergency call-takers and operators save lives by providing a unique technology and customer service that enables people to live at home with independence and comfort, living their lives the way they want to, with a feeling of safety and peace of mind.

POSITION

Life Alert Emergency Response is currently seeking Entry Level Call Taker / Operators for our 24 Hour Dispatch Call Center in Encino, California. This is an entry level position where you will be fully-trained.

COMPENSATION

$20 - $23 / Hour (depending on work history and experience)

AVAILABLE SHIFTS (working weekends and holidays are required)

• Day Shift (7:00am - 3:30pm)
• Swing Shift (3:00pm - 11:30pm)
• Overnight / Graveyard Shift (11:00pm - 7:30am)

RESPONSIBILITIES

• Answer incoming emergency and non-emergency calls; route calls to medical emergency services and 3rd parties.
• Obtain medical emergency information by ascertaining the nature of the problem, calm the caller, and remain on the line until help arrives.
• Obtain fire emergency information by ascertaining the nature and extent of the fire.
• Obtain police emergency information by assessing the nature of incident and determining if other emergency services are required.
• Maintain quality results by following and enforcing standards and emergency protocols.
• Resolve incoming calls by following standard operating procedures; obtain pertinent information; make connections to appropriate department.
• Document actions by completing forms, reports, logs, and records.
• General data entry; includes setting up new customer accounts, entering contact information and medical history, and other pertinent information
• No experience required. We will train you.

QUALIFICATIONS

• High School diploma or equivalent;
• Strong verbal and written communication skills
• Punctuality, organizational skills, and ability to prioritize and multi-task
• Work well under pressure and stressful situations; exhibit emotional control
• Ability to display a strong sense of urgency
• Bi-lingual or Spanish speakers a plus

BENEFITS

• Medical, Dental and Vision insurance
• Vacation, Personal, Sick and Holiday pay
• Secure Class A office building

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Overtime
• Weekend availability

Education:

• High school or equivalent (Preferred)

Language:

• English (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: One location

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