Overview: Primary Responsibilities: Essential Functions:

• Transact customer requests from both online (phone calls) and /or offline (emails) channels
• Able to service both internal and external customers – i.e., Grocery, Natural, Chain, Independent, DCs, and Sales
• Responsible for entry of all manual order types including credit requests into various applications, i.e. - NTS, Customer First, FreshWorks, etc.
• Ensures accuracy of order / credit entry through compliance with departmental policy and procedures
• Communicate order and product information such as discount info, deleted items, out of stocks, inventory positions and expirations dates to all customers, as requested
• Build customer relationships in an effort to cross-sell, up-sell and offer substitution items as appropriate
• Deliver accurate and timely communication for ETAs and /or late deliveries
• Create manual tag requests
• Achieve order deadline goals along with distributing WAVE / All Clear communication
• Perform communication campaigns for special programs, events, holiday schedules, and situational readiness occurrences
• Handle necessary mailings of supplies and information to customers and external employees
• Help with call overflow in emergency situations
• Must maintain good attendance
• Maintain safe work practices
• Maintain safeguards of confidential company information
• Other duties and special projects as requested

Minimum Requirements, Qualifications, Additional Skills, Aptitude:

• High School diploma or general education degree (GED) required
• Minimum 1-year experience, preferably in customer service, accounts payable, accounts receivable, general accounting, supply chain, inside sales and/or transportation
• Basic data entry/10-key skills
• Proficient with Microsoft Office
• Knowledge of office administration and procedures
• P.E.T. - positive attitude, execution, teamwork
• Experience with credits, customer service, transportation systems, bills of ladings, proof of deliveries, DSD’s, shortages, damages is a plus
• Technical aptitude for working with various financial - e.g., AS400, J.D. Edwards, software, and workforce management platforms
• Excellent grammar, verbal and writing skills
• Demonstrate a high energy level and be comfortable performing multifaceted tasks in conjunction with day-to-day activities
• Excellent interpersonal skills: the ability to get along with diverse personalities, be tactful, mature, and flexible and function well in a team environment
• Bi-lingual (Spanish-speaking) is a plus
• Must have excellent analytical, communication and problem-solving skills along with being resourceful and well-organized

Requisition ID: 2023-19984 Equal Employer Opportunity Statement: KeHE Distributors provides equal employment opportunities to all employees and applicants for employment and prohibits all forms of discrimination and harassment on the basis of race, color, religion or faith, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training as well as the administration of all Human Resources and Talent Acquisition processes.