What We Are Looking For

Gains Intermediate LLC is looking for a passionate, self-starter with experience as a Technical Support Specialist to join our team of positive, growth minded individuals. We’re not your average company. We will motivate you to be your best, and give you the space to fail fast and learn fast. All we ask of you is that you embody our core values everyday: Have humility, Be your own Boss, Do the Boring Work, Speed is King, and Don't Sugarcoat it.

This role reports to our Customer Success Manager.

Being a Technical Support Specialist is your claim to fame. You love developing customer relationships that promote client activation, retention and loyalty.

Who We Are

Gains Intermediate LLC encompasses two business units: Gym Launch and Prestige Labs.

Gym Launch: We are where Gyms go to grow. Our sales team, marketing, and coaches deliver exceptional service to gym owners internationally to increase their revenue, scale their systems, and increase profitability. At its core its main function is to provide boutique gym owners with the guidance needed to run a successful business and change more lives through health and fitness.

Prestige Labs: We are a fitness supplement brand that focuses on providing uncompromised and transformative supplements that people love to take. Prestige Labs empowers clients in all stages of their fitness journey and provides products for every level. Today, Prestige Lab’s primary go-to-market channel is Gym Owner Affiliates, given close ties with Gym Launch.

Role Responsibilities

• Onboard new clients into relevant tech platforms including but not limited to: GoHighLevel, Mailgun, Twilio, GoDaddy, Facebook, Slack, Kajabi.
• Ensure successful onboard of new Gym Launch clients via Welcome calls and strategy calls when necessary.
• Responsible for all follow up tasks associated with onboarding
• Provide detailed account walkthroughs and assist customers with implementation of our product and services.
• Clearly communicate account setup requirements and expectations per program to clients
• Educate customers on Gym Launch Services, capabilities, and best practices to simplify adoption and align expectations
• Identifying areas of opportunities for onboarding efficiencies and increased adoption within all Gym Launch Programs.
• Advising our customers on how to improve their performance and increase their return on investment in regards to their advertising and lead nurture.
• Quickly identify gaps in our product and customer experience that impact the success of our customers and communicate those to the Customer Success and Operations Manager
• Collaborate with the LGS team on clients in need of help, ensuring that the client experience exceeds their expectations.
• Develop service procedures, policies, guidelines and standards to ensure consistent client experience, presenting to the Customer Success and Operations Manager for review/approval
• Confirm that all service procedures, policies, guidelines, and standards are being adhered to consistently and take necessary corrective actions when appropriate
• Ensure that all customer interactions are immediately and consistently noted in Zoho
• Maintain up to date technical expertise of all Gym Launch products, acting as a resource for the Tech Support Superstar Team
• Liaise with other staff, including interacting with members of different areas of the company, presenting findings to Customer Success and Operations Manager for next steps and approvals

Location

We are a 100% remote company who values open communication to remain well connected to teammates.

Availability

8:00 AM - 5:00 PM

Gains Intermediate Core Values

Our core values are the lifeline of our companies. We acknowledge each other when we display them, and we hold each other accountable when they are lacking. The right person for this role will resonate with them and display them daily in order to contribute to a great business, and personal development.

Be Your Own Boss

You are the only one in control of your performance and success. Hold YOURSELF to a higher standard than anyone else would ask of you. Manage your own time and resources and OWN your decisions and outcomes as if this were your company. Make decisions that can make the company better. When we all are our own boss, the company thrives.

Do The Boring Work

Going the extra mile is more than just doing busy work. It’s doing what our competition won’t do. Giving customer service that is noteworthy. Doing it right no matter the short term cost. It’s going that extra mile that truly sets us apart.

Speed is King

Speed is the number one currency in business relationships. SPEED is more important than perfection. Too many opportunities are missed because a project took too long. A good plan executed now is better than a perfect plan executed next week. Because what works now might not work next week.

Grow Or Die

Learn fast, fail fast, try again. That’s how you grow. You are either growing (making progress) or dying (stagnation/decline of progress) there is no in between. As a company, we are always ahead of the market even if only by a few steps. Without that edge, we die.

Don't Sugarcoat It

Truth is best left untampered with. Someone else’s reaction to the truth is not your responsibility. When you sugar coat it, you serve no one by not giving people the opportunity to improve. Without improvement, we become a stagnant fish stuck going against the stream. The amount you grow is directly correlated with the amount of uncomfortable conversations you are willing to have, not by sugar coating it.

Have Humility

Humility is keeping the business’ needs above your own. Humble people admit their deficits and grow. When making a decision, they are concerned with WHAT is right, not WHO is right. To have a business that continues to thrive, hire and promote for humility and fire for ego and pride.

• High-level problem-solving skills
• Excellent internal and external communication skills, both written and verbal
• Tolerance for high-stress situations
• Adaptable to a constantly changing environment
• High Ability to delegate tasks appropriately
• Able to make autonomous decisions for the good of the company
• Able to work M-F 9 AM-6 PM CST; Must be flexible and able to work additional hours/weekends if the situation warrants it
• Generally reachable and responsive to Slack during working hours
• Efficient with Facebook, Go High Level, Kajabi, Front, Zoho, and all apps, platforms, and systems that the Gym Lords use for their setups
• Able to consistently maintain a positive can-do attitude that reflects company values