Make a difference every single day

At Cedars-Sinai, we’re motivated by a collective spirit of innovation and the challenge to continuously improve. Above all, we share a real passion for helping others. Day after day, from department to department!our people give their all to build a community unlike any other. This is just one of the many reasons U.S. News & World Report has named us one of America’s Best Hospitals—and now we invite you to join us. From working with a team of dedicated professionals to using state-of-the-art facilities, you’ll have everything you need to do something incredible—for yourself, and for others! Life at Cedars-Sinai: https://bit.ly/3S2eSNX

Cedars-Sinai's ED, with 60 patient beds, is a Level I Trauma Center, Level II Pediatric Trauma Center, Level III Geriatric Care ED, STEMI Receiving Center, Comprehensive Stroke Center and Paramedic Base Station. The ED is open 24 hours a day, seven days a week available to all people in need. Learn more about Cedars-Sinai's ED at: https://bit.ly/3y1xovO

As a Substance Use Disorders Patient Navigator for the ED you will work with the patient care team to remove patients' barriers to care by identifying critical resources, helping navigate through health care services and systems, and promoting patient health.

Primary Duties and Responsibilities:

• Serve as the point of contact and liaison for the patients and their care teams by assisting patients in accessing services within the organization, community and hospital-based programs; facilitating communication with referring physicians, referring patients to appropriate resources, and providing follow-up.
• Be responsible for identifying concerns throughout treatment and facilitates timely the communication and collaboration between care teams, patients, and their families for problem resolution and to keep patients engaged in their care.
• Monitor that all appointments have been scheduled including all ancillary procedures and interdepartmental services; coordinates new patient referrals and consultations with the physicians.
• Help patients access evidence-based treatment for substance use disorders (SUDs) with a focus on low-threshold access to MAT (medication for addiction treatment) and harm reduction.
• Assist with identification of patients with SUD or co-occurring mental health disorders in the emergency department (ED) and, where feasible, within inpatient units by monitoring patient tracking systems to screen for eligible patients and checking in with clinicians and nursing staff to receive referrals of eligible patients.
• Establish a positive relationship with patients struggling with drug use or co-occurring mental health disorders. If required by the hospital, this may include initial patient assessments and brief interventions using standardized tools.
• Collaboratively communicate with patients, providers & the community on available resources & information for substance abuse & mental health disorders. Proactively builds rapport in settings where people are at high risk of SUD (jails, syringe distribution locations, homeless shelters, and SUD treatment programs).
• Advocate for a culture of low threshold access to MAT for patients with opioid use disorder (OUD) that includes signage or materials inviting patients to seek help for substance use in prominent areas of the ED and hospital.
• In collaboration with Case Management, develop expertise in insurance benefits and exclusions related to treatment.
• Aggregate monthly or quarterly counts of targeted metrics, such as number of patients served, buprenorphine administrations, prescriptions, referrals to care, etc.
• Responsible for obtaining authorizations for services such as, procedures, clinic visits, imaging, infusions, and others.

Educational Requirements:

• High School Diploma/GED required.

Licenses/Certifications:

• Basic Life Support (BLS) certification issued by American Red Cross or American Heart Association required.

Experience:

• Minimum of three (3) years support experience for a medical office, ambulatory care facility or medical group practice required.
• Three (3) years experience providing a high level of customer service in a fast-paced environment, including handling confidential data with discretion preferred.

Working Title: Substance Use Disorders Patient Navigator - Emergency Department - 8-Hour Days
Department: Emergency Rm Nursing
Business Entity: Cedars-Sinai Medical Center
Job Category: Clinical Operations
Job Specialty: Clinical Operations
Position Type: Full-time
Shift Length: 8 hour shift
Shift Type: Day
Base Pay:$26.83 - $41.59