Job description
Overview:
General Accountability:
Qualifications:
Physical Demands:
We would like to thank everyone for their interest in ALS but only candidates selected for an interview will be contacted.
"ALS is proud to be an equal opportunity employer committed to achieving and maintaining a workforce which reflects and affirms the diversity of our society"
ALS is a VEVRAA Federal Contractor.
EOE AA Minority, Female, Veteran, Individuals with Disabilities
Click Here to view the EEO is the Law poster
ALS provides a broad range of testing and analytical services to a wide variety of end markets and industries around the globe. We continue to remain at the forefront of the testing services industry, building an enviable reputation. ALS provides a diversified line of independent analytical services to a wide range of top-tier customers in the pharmaceutical, nutraceutical, environmental, and food industries. Our diverse laboratories perform routine and specialty analytical testing for compliance, safety, certification and verification purposes.
General Accountability:
The primary purpose of this position is to work with customers to determine their analytical needs, coordinates with laboratory and administrative staff to ensure that these needs are understood, and ensures that the service provided adequately meets these defined needs.
Responsibilities:
Specific Responsibilities:
Client Responsibilities:
- Establish a working relationship with client.
- Identify client’s analytical needs and how the lab can address these needs.
- Plan analytical program to meet these needs.
- Keep client informed of progress of work.
- Report findings and results back to client.
- Communicate client concerns/issues to lab management.
- Keep client informed of new developments and lab services.
- Provides quotations and job specifications for specific work.
- Other duties as assigned.
Project Responsibilities:
- Work with client and lab to define project specifications. Communicate project schedule to lab.
- Work with Sample Management to ensure proper type and number containers are provided.
- Review incoming work to ensure work requests are properly specified according to project requirements.
- Track as required projects through the lab keeping client and lab personnel appraised of progress.
- Prepare, review, and approve invoices for specific work orders.
- Other duties as assigned.
Reporting and QA/QC Responsibilities:
- Ensure consistent reporting formats for clients.
- Review reported data against historical results for consistency.
- Responsible for meeting QA objectives for specified projects.
- Approves certified analytical reports.
- Brings problems or issues relative to work to the QA Manager, Lab Director, Client Service Manager or Lab Management for study and resolution.
- At times may be involved with QAP development.
- May participate in specific marketing activities (i.e., trade show booths), if appropriate.
- Identifies and communicates to management on new marketing opportunities and other issues.
- Works closely with Sample Management group, Lab Operations, QA/QC, and administrative staff to keep everyone informed as appropriate on client issues and projects.
- Other duties as assigned.
Qualifications:
Required Knowledge, Skills & Abilities:
- Strong customer/client interaction skills and experiences in client interaction.
- Exceptional verbal and written communication skills.
- Strong organizational and time management skills.
- Able to create innovative solutions to customer challenges.
- Detail oriented and highly motivated.
- Ability to work under pressure and manage several projects simultaneously.
- Ability to communicate difficult/sensitive information tactfully.
- Diligent work ethic.
- Ability to work as a team, be a team player and support fellow co-workers.
- General working knowledge of analytical methods.
- Able to take ownership for meeting client goals and objectives and willing to be accountable for making decisions.
- Proficient computer skills, specifically Microsoft office.
- Possible travel to additional labs in other areas.
Required Qualifications:
- High School Diploma and some college level courses in a science curriculum are required.
- A Bachelor of Science in Chemistry or a related field or previous laboratory experience is preferred.
- 2-3 years of laboratory experience is required.
- Project Management experience is required.
Physical Demands:
- The ability to sit and/or stand for 100% of an 8+ hour day.
- Able to speak and hear clearly while communicating with staff, management and clients.
- Able to lift up to 50 lbs. on a consistent basis (may use a dolly for situations requiring heaving loads).
- Dexterity in hands and fingers to operate equipment and handle glassware.
- Must have average vision and able to see to read reports and operate equipment.
- Hearing and speech to communicate in person and over the telephone.
- Ability to work overtime when needed.
We would like to thank everyone for their interest in ALS but only candidates selected for an interview will be contacted.
"ALS is proud to be an equal opportunity employer committed to achieving and maintaining a workforce which reflects and affirms the diversity of our society"
ALS is a VEVRAA Federal Contractor.
EOE AA Minority, Female, Veteran, Individuals with Disabilities
Click Here to view the EEO is the Law poster
Click Here to view the FMLA Law poster
Click Here to view the EPPA Law Poster
Click Here to view the Pay Transparency Provision
Click Here to view company E-Verify Participation Poster
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