POSITION SUMMARY:
Under the direct supervision of the Center Executive Director, the Program Director will provide direct leadership and oversight to programs including Afterschool, Camp, Teens, and general Y programs within the center while consistently anticipating and exceeding member expectations. The director will be responsible for creating and implementing an integrated program strategy to support membership while delivering services as outlined by the association to include organization-wide standards and consistencies throughout all programs. The Program Director will provide supervision to multiple department staff teams driving superior program quality, ensuring all programs support membership, increasing program enrollments, and enhancing the member/participant experience. This position ensures that their teams operate efficiently and employs a continuous improvement model to meet and/or exceed goals for member/participant satisfaction, financial management and overall growth.

Critical areas of expertise include: leading others and working in teams, highly organized multi-program management, delivering and managing robust programs focusing on quality, proven results in growth in programs, successfully overseeing part-time and entry-level teams and interviewing, hiring and onboarding associates, managing program quality, development and implementation of curriculum programming, staff leadership, proven results in growth in programs, successfully overseeing part-time and entry-level staff teams and interviewing, hiring and onboarding staff members.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Program Quality and Growth

• Afterschool Programming >
  • Develop and maintains Before & Afterschool program budget for multiple (10+) sites. Monitors monthly progress/variance.
  • Develop and maintain regular communication and relationships with school principals and school representatives.
  • Actively participates in school parent/teacher organizations as well as one additional community organization.
  • Implement established Program Quality Standards and participate in the development of these standards.
  • Develops and implements association survey and measurement strategies and action plans through NPS surveys.
  • Conduct regular site visits and inspections. Participate in site Financial Audit as needed.
  • Ensure compliance with all State and local agencies including licensing.
  • Attend all required departmental meetings including monthly Youth Development Operations Team meetings.
• Camp >
  • Provides direct leadership and oversight to all summer and holiday camp program operations.
  • Manages all aspects of camp planning, camp associate recruitment and training ensuring the delivery of a fun and safe camp experience that supports membership.
  • Ensures that the camp team operates efficiently and employs a continuous improvement model to meet and/or exceed goals for participant satisfaction, financial management and overall growth in all camping programs.

Team Leadership

• Provides direct supervision and leadership to the afterschool, camp and teen staff and voluneteers (where applicable) to hire, develop, motivate and retain a committed team passionate about the YMCA's mission, safety and service to members, and the Tampa Y promise.
• Develop and monitor staff training plan with HR Department and the Executive Director.
• Provides direct supervision to all direct reports and ensures their professional development and success.
• Supervises and leads program teams to create and maintain meaningful and impactful relationships.
• Manages associate schedules and payroll for departments ensuring efficient use of resources occurs within programs at all times.
• Ensures compliance with all federal, state and county laws and regulations related to payroll, licensing, child labor laws, etc.
• Completes all job related, supervisory and other trainings as required.

Safety and Risk Management

• Ensures all Tampa Y program standards and best practices are implemented and followed. Applies YMCA policies and procedures, including those related to best practices, emergency procedures, medical and disciplinary situations and child abuse prevention.
• Ensures all program associates are properly trained and prepared for emergency situations. This includes implementing and following training requirements in addition to ensuring proper reporting of all incidents/accidents according to risk management procedures.
• Maintains proper records, including associate certifications, meetings, and trainings.
• Schedules associates and volunteers in accordance to safety and program needs and ensures all safety and program ratios are followed.
• Monitors programming to adhere to all state, local and YMCA health & safety regulations.

Cause-Driven Leadership® Competencies – Multi-Team Leader

• Mission Advancement > Reinforces the Y’s values within the organization and the community. Effectively communicates the benefits and impact of the Y’s efforts for all stakeholders. Implements effective systems to develop volunteers at program, fundraising, and policy leadership levels. Secures resources and support for all philanthropic endeavors.
• Collaboration > Develops strategies to ensure associate and volunteers reflect the community. Builds and nurtures strategic relationships to enhance support for the Y. Serves as a community leader building collaborations based on trust and credibility to advance the Y’s mission and goals. Communicates for influence to attain buy-in and support of goals. Provides tools and resources for the development of others.
• Operational Effectiveness > Integrates multiple thinking processes to make decisions. Involves members and community in the development of programs and activities. Ensures execution of plans. Institutes sound accounting procedures, investment policies, and financial controls. Assigns clear accountability and ensures continuous improvement.

Personal Growth > Fosters a learning environment embracing diverse abilities and approaches. Creates a sense of urgency and positive tension to support change. Anticipates challenges that can sidetrack or derail growth and personal learning. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology

Education/ Experience Required:

• BA/BS in youth related field (Early Childhood Education, Elementary Education), business/ operational management or related filed or youth related programs with at least two years of supervisory experience and payroll management experience required.
• Minimum of five years of experience in sports, camp or similar youth related programs with supervisory and payroll management experience required. Prior experience with teens preferred.
• Experience serving on leadership team of a Y (or similar) membership organization serving over 3,000 membership households preferred.
• Proven results in increasing program quality and growth through exceptional planning and organizational skills.
• Highly motivated with the consistent ability to meet or exceed goals, cultivate and retain program participants.
• Ability to quickly build rapport and develop effective relationships with program prospects and others to achieve goals.
• Consistently self-driven and goal-oriented with the ability to set effective team and individual goals and take ownership for results.
• Demonstrated ability to multi-task and adapt to changing contexts and priorities.
• Strong analytical and critical-thinking skills with the ability to identify and leverage relevant data to use in planning and decision-making.
• Ability to understand, adapt to and interact with diverse people, teams, perspectives and cultures.
• Proficient in using email, Internet, and other PC-based applications with the ability to learn and adapt to new technology.

Certifications/Trainings Required:

• Must complete DCF childcare trainings within the first 30 days of hire/ promotion.
• Florida Director Credential preferred. Complete within 60 days of hire.
• Must obtain within 30 days of employment and then maintain current certifications in BLS, First Aid, and Oxygen Administration.
• Maintain other required certifications as stated in the training matrix.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job includes, but not limited to:

• The employee needs sufficient strength, agility and mobility to perform essential functions and to supervise program activities in a wide variety of indoor and outdoor locations.
• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and authorized work phone/smart device.
• Ability to instruct and observe participants during program activities.
• The employee frequently is required to see, observe, and hear all participants, and make sound judgments and decisions.
• Ability to perform all physical aspects of the position, including, but not limited to, leading class, walking, standing, bending, reaching, and lifting.
• Ability to sit and reach, and must be able to move around the work environment.
• Hear noises and distress signals in the program environment, including in the classroom and anywhere around the zone of responsibility.
• Must have flexibility and the ability to adapt to changing circumstances.
• Ability to lift and move a minimum of 30 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• Ability to work in a variety of environments, specifically those subject to extreme humidity/dampness, heat and cold.
• The noise level in the work environment is usually moderate to high.
• This position requires reliable transportation and willing to travel, if needed.
• This position may require availability to work flexible hours including evenings, weekends, and holidays as needed.

ACCOUNTABILITY:

Accountable for completion of assigned goals as measured by the number of people served, cause driven measures, service satisfaction scores, operating results, and supervisor evaluation of assigned duties. Accountable for attaining and exceeding all State licensing standards as well as Association Operating Guidelines.

The Tampa Y is an equal opportunity employer and a drug-free workplace.