Job description

Country Inn and Suites by Radisson at Percy Priest Dr Nashville TN 37214

is looking for a NIGHT AUDITOR Shift starts at 10:30pm until 6:30am

ESSENTIAL JOB FUNCTIONS:

• Provide a friendly, welcoming experience by greeting guests as they enter the hotel. Welcome all guests upon arrival.
• Provide all guests (including groups) with a friendly, accurate and efficient check-in / check-out process while following the company’s policies and procedures. Prepare for check-ins before the guest arrives by using the arrivals grid, preparing express check-ins, and planning for group arrivals. Ensure the front desk/lobby areas remain clean, organized and ready to greet guests.
• Verify and collect guest payments and identification, ensuring all procedures are followed to protect sensitive guest information including identity and credit card information. Process all financial transactions with strict adherence to defined procedures.
• Operate the hotel key control system while strictly following all key safety & security procedures.
• Place timely welcome calls to ensure each check-in guest has arrived in a freshly clean, inviting room with all amenities working. Set up wake-up calls as requested by guests to ensure they wake up refreshed and ready to take on the day.
• Answer the hotel phone in a manner which provides a genuine Yes I Can! experience to every caller. Listen, identify and resolve the caller’s need(s). Properly and efficiently transfer calls as necessary. Route calls to guest rooms according to the company’s policies which ensure sensitive guest information and privacy is maintained.
• Provide a warm and friendly experience to potential guests inquiring about hotel reservations by focusing on the guest’s need, asking for the sale, entering and confirming the reservation details, providing the cancellation policy.
• Complete shift checklist(s) to ensure the hotel information is updated and team members are prepared for the daily activities. Maintain room status inventory.
• Provide guests with clear directions and recommendations for local points of interest including restaurants, shopping, local attractions, etc. Ensure guests are aware of available hotel services.
• Sense and respond to all guest concerns or requests in a manner which leaves the guest feeling assured and optimistic about staying with Country Inn & Suites by Radisson again. Escalate issues in a timely and appropriate manner to a supervisor or manager when necessary. Notify the hotel manager of all guest concerns to ensure proper follow-up. Properly record guest concerns using the current hotel procedure. Prepare timely and accurate Maintenance Work Orders, following up as needed.
• Communicate with fellow team members as necessary to deliver Yes I Can! experiences. Communicate with team members in a courteous and professional manner with the guest focus in mind.
• Ensure lost-and-found items are treated with care, reported and stored according to company policies.
• Where applicable, assist guests with Inn Case Market purchases and accurately post charges to the guest folio.
• Remain flexible and willing to work in other areas of the hotel as needed to ensure the hotel delivers a consistent Yes I Can! experience for every guest.
• Knowledgeable of Breakfast set up is not necessary but required
• Knowledgeable of OPERA SYSTEM is a PLUS
• EDUCATION/EXPERIENCE
• High school diploma or equivalent required
• Must be able to fluently speak, read, write and understand English.

MINIMUM EXPERIENCE:

• Previous hotel experience is required.

MINIMUM SKILL REQUIREMENTS:

• Requires regular, sometimes constant, contact with customers, outside agencies and the general public. Must have excellent verbal and written communication and interpersonal skills with the ability to interact with many types of individuals and personalities.
• Excellent listening skills with the ability to accurately sense and respond to unspoken wants and needs of individuals.
• Proficiency to approach all encounters, regardless of the situation in an attentive, friendly, courteous and service-oriented manner.
• Excellent telephone skills particularly related to customer service and sales.
• Must be able to work with and secure sensitive and/or confidential material and information.
• Must be able to properly and confidently operate basic office software, machines, and devices including computers, company issued hand-held electronics, copier, printers, etc.
• Must be self-motivated and able to work with little or no supervision, responding to and handling unfamiliar situations with little supervisory guidance.
• Strong independent judgment and decision-making skills are required to identify, select, and apply the most appropriate of available guidelines and procedures, interpret precedents, and adopt standard methods or practices to meet variations in facts and/or conditions.
• Must work well under pressure and remain calm during stressful situations.
• Must possess solid organizational skills with the ability to simultaneously prioritize multiple priorities and/or projects in a fast-paced environment.
• Requires regular contact with other departments, supplying or seeking information on specialized matters.
• Must be available weekends and holidays.

Job Type: Full-time or Part time

Job Types: Full-time, Part-time

Salary: From $16.00 per hour

Benefits:

• Flexible schedule

Schedule:

• Evening shift
• Holidays
• Night shift
• Weekend availability

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: One location

Job Types: Full-time, Part-time

Salary: Up to $16.00 per hour

Benefits:

• Flexible schedule

Schedule:

• Evening shift
• Holidays
• Night shift
• Weekend availability

Experience:

• Hotel experience: 1 year (Required)

Work Location: One location

Job Types: Full-time, Part-time

Salary: From $16.00 per hour

Benefits:

• Flexible schedule

Schedule:

• 8 hour shift
• Holidays
• Night shift
• Weekend availability

Experience:

• OPERA: 1 year (Required)
• Hotel experience: 1 year (Required)

Work Location: In person

Job Type: Part-time

Pay: From $16.00 per hour

Schedule:

• 8 hour shift
• Holidays
• Night shift
• Weekend availability

Experience:

• Hotel experience: 1 year (Required)
• OPERA: 1 year (Required)

Work Location: In person

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