Job description

Night Audit / Front Desk Agent Overnight shift (Sat / Sun)

About us

Cardinal Hotel, located in Palo Alto, CA 94301, is a thriving small business in the hospitality industry. Our team takes pride in fostering an engaging and collaborative work environment. We invite you to join our close-knit team, where we work harmoniously to deliver exceptional guest service at our historic Cardinal Hotel, which has been a beloved establishment since 1924. In recognition of your skills and experience, we offer a competitive salary. We are particularly interested in hiring a seasoned Night Audit / Front Desk Agent who embodies maturity, responsibility, and a strong work ethic. If you possess these qualities and are eager to learn, we are more than willing to provide the necessary training. Our ideal candidate is someone who seamlessly integrates into our hotel's culture, cherishes teamwork, and takes pleasure in contributing to our collective success.

Front Desk Overnight Shift 11pm-7am

As the front desk representative, you will play a pivotal role in delivering exceptional guest service throughout the check-in, check-out, and reservation processes. Your primary responsibility will be to ensure that guests feel welcome and attended to during their stay. This entails promptly and courteously responding to guest inquiries and requests, consistently displaying professionalism and sincerity. To thrive in this role, effective communication is key, as you will collaborate positively with fellow employees, vendors, and local businesses and services. By fostering strong relationships and maintaining a helpful demeanor, you will contribute to the overall success of our establishment and create a positive experience for our valued guests.

Essential Requirements:

1. Possess the ability to comprehend and follow simple instructions, as well as write basic correspondence. Display effective communication skills when presenting information in one-on-one or small group situations, interacting with customers, clients, and colleagues.

2. Demonstrate proficiency in basic mathematical operations, including addition, subtraction, multiplication, and division using whole numbers, fractions, and decimals. Have the ability to calculate rates, ratios, and percentages, as well as interpret and create bar graphs.

3. Apply common sense and critical thinking to execute detailed written or oral instructions. Handle standardized situations with a few concrete variables effectively.

4. Welcome and assist all guests upon arrival and departure, ensuring a positive and memorable experience.

5. Accurately create guest reservations by phone, verifying reservation dates, and confirming correct spelling of guest names and contact information.

6. Precisely input guest information, ensuring that registration cards contain up-to-date contact data.

7. Coordinate with Housekeeping to prepare rooms for early check-ins, maintaining efficient communication.

8. Facilitate timely and effective communication among co-workers, Maintenance Supervisor, Housekeeping Supervisor, and General Manager. Give special attention to reading and updating the log in SLACK at the beginning of the shift and throughout the day at the Front Desk.

9. Maintain accuracy in opening and closing shift reports.

10. Efficiently check guests in and out, assign rooms to incoming guests, and process credit card payments or direct billing of charges. Record any additional charges for room damages accurately.

11. Operate the hotel switchboard, handling guest inquiries, requests, and wake-up calls. Limit the use of personal cell phones to emergencies only while on duty.

12. Respond promptly and efficiently to inquiries, requests, and complaints, prioritizing and directing them to the General Manager as necessary.

13. Ensure the security of the hotel by actively monitoring lobby entrances, checking security cameras regularly, and maintaining visibility behind the Front Desk. This allows for easy guest access and comprehensive monitoring of the entire lobby area.

14. Demonstrate effective communication skills with guests, both in person and over the phone.

15. Familiarize oneself with parking details specific to Palo Alto and possess knowledge of directions within the downtown area, including Stanford University, Stanford Hospital, and other points of interest.

16. Have a comprehensive understanding of transportation options to and from San Francisco and San Jose airports, including arranging Uber and knowledge of public transportation alternatives.

17. Maintain a clean, organized, and tranquil lobby environment. Keep the coffee station well-stocked and prepare coffee as needed during the shift.

18. Ensure the Front Desk is clean, orderly, and properly stocked with supplies. Initiate purchases of supplies as necessary.

19. Provide appropriate assistance to the General Manager in the administrative operations of the hotel.

20. Complete special projects assigned by the General Manager in a timely and efficient manner.

Non-Essential Responsibilities:

1. Ensure a consistent supply of necessary items by placing orders as required.

2. Regularly check for updates on the hotel's website to stay informed about any changes or announcements.

3. Contribute to the hotel's online presence by posting relevant news and updates about the establishment and upcoming events on the hotel's social media pages.

4. Offer assistance to other hotel departments to promote seamless operations and teamwork.

5. Support the overall productivity of The Cardinal Hotel by being flexible and willing to work different shifts or take on additional duties as needed.

6. Assist other departments with limited tasks in their absence, particularly when responding to customer requests or ensuring a smooth guest experience.

Additional Knowledge, Skills and Abilities

Basic computer skills including keyboarding
Ability to speak professionally and proficiently converse with guests
Time management
Good team player
Ability to prioritize and multitask
Ability to transcribe written and oral communications

Benefits:

pay based upon experience

vacation days paid per year
sick days paid per year

Job Type: Full-Time and PT available

Salary: based on experience

Job Type: Part-time

Pay: $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Schedule:

• 8 hour shift

COVID-19 considerations:
The Cardinal is following Santa Clara County Covid guidelines for Covid-19 response.

Application Question(s):

• Are you able to work weekends?

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)
• Night shift / night work: 1 year (Required)

Shift availability:

• Overnight Shift (Required)

Work Location: In person

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