Join the growing and dynamic team at Vision Net as the new Network Installation Technician

About Vision Net

For over 26 years, Vision Net has provided innovative IT and Telecommunications services to businesses in Montana and around the nation. Many of our employees have built their careers at Vision Net, having worked here for more than 10 years. We are proud of the opportunities we provide to our employees; we invest in our people and communities to create better outcomes for all. As a leading Montana company, Vision Net has built our reputation on honesty, integrity, and the rural values that have guided our business since 1995. Vision Net has won awards based on our community investment and innovation.

Vision Net benefits

Vision Net offers great benefits that include medical and dental insurance, 401k, generous sick leave, vacation, and personal time, and a group life insurance plan for employees and their dependents.

Vision Net perks

Vision Net offers a company culture like no other!

• Employee events including BBQs, lunches, and friendly competitions
• Community involvement opportunities
• Wellness program that provides one-on-one health consultation for employees and their family members
• Ongoing training opportunities to help you build your career
• Vision Net provides a dynamic work environment that encourages change, innovation, and creative problem solving
• Life in Montana is an adventure! With 2 National Parks, big-city culture, and a high quality of life, life under the Big Sky is as good as it gets
• Vision Net is an Equal Opportunity Employer

Network Installation Technician

Job Description:

This position will be responsible for installation, testing, and troubleshooting customer premise equipment required to support products and services sold by Vision Net. Technician will also provide customer service and basic customer education on Vision Net products.

Essential Job Duties and Responsibilities:

• Install customer premise equipment in a manner that is aesthetically and technically acceptable to Vision Net standards.
• Coordinate with other Vision Net departments to ensure that our post-sales support structure and execution are being held to the highest standards.
• Ensure Vision Net products are fully operational.
• Assist in the Installation, configuration, maintenance, update, and support of the local area network (LAN), wide area network (WAN), hosted voice product, intranet, and Internet systems, according to guidelines.
• Perform necessary maintenance to support network availability to all system users.
• Provide support to all customers while maintaining close coordination with management and other departments.

Additional Job Duties and Responsibilities:

• Perform other duties and responsibilities as required to fulfill job function or as assigned.

Knowledge, Skills, and Abilities:

Knowledge of:

• General office practices and procedures.
• Company security policies.
• Knowledge of and ability to install, configure and troubleshoot products and services sold by Vision Net's Business Development department.
• Hands-on experience with common software and network hardware.

Skill to:

• Operate various types of office equipment such as a computer, copy machine, and cellular telephone.
• Outstanding diagnostic, problem-solving and analytical skills.
• Communicate effectively, both in writing and in speaking, with customers, co-workers, and various business contacts in a courteous , tactful, diplomatic, and professional manner.

Ability to:

• Work independently and within a team.
• Promote products and services effectively.
• Obtain and maintain a valid Montana driver s license, have a good driving record and be insurable under the Company insurance policy.
• Demonstrate time-management skills to be organized and working completely and accurately under time constraints and deadlines.
• Read, analyze, and interpret technical documentation.
• Provide excellent customer service.
• Work in a safe and effective manner.
• Maintain confidentiality of company information and records when required.
• Perform with integrity and accountability at all times.
• Travel to remote locations for work with scheduled and non-scheduled notice.

Education and Experience:

Any combination equivalent to the following education and experience that would provide the required knowledge, skills and abilities would qualify. A typical way to obtain the knowledge, skills and abilities would be:

• High School Diploma or equivalent
• 1 to 2 years of network experience
• Associates degree in information technology or related field preferred