Information Technology System Administrator

The ideal candidate will be responsible for managing the IT network and Information Technology system for the enterprise. The qualified candidate will help support a high performing team, manage and monitor existing technology and systems and implement new technology and systems to support a growing business. The position is based in Houston and requires periodic travel to the regional offices located in Phoenix, Dallas, San Antonio, and Chicago.

Personal Characteristics:

A qualified candidate must be a high energy individual with a desire to work in a fast-paced, expanding, and well-established professional real estate firm. Beyond functional skills and experiences, this individual must have a keen intellect, unquestioned ethics, a sense of urgency and the ability to simultaneously execute both tactical and support strategic projects from an IT perspective.

Responsibilities:

• Develop and implement IT policies and procedures to ensure the integrity and security of the Company’s IT infrastructure and data
• Manage vendor relationships and contracts
• Oversee the efforts of outsourced IT solutions provider
• Collaborate with other departments to ensure IT solutions are aligned with business objectives
• Analyzing system logs and identifying potential issues with technology systems
• Applying operating system updates, patches, and configuration changes
• Installing and configuring new hardware and software
• Adding, removing, or updating user account information, resetting passwords, etc.
• Answering technical queries and assisting users
• Set up workstations for new users and existing users by installing and configuring computer hardware, software, systems, networks, printers, and scanners

• Monitoring and maintaining technology systems and networks to ensure uptime, performance, and security
• Timely Response and provide resolution of service issues for business units
• Repairing and replacing equipment as necessary
• Technology and system training for users

• Assist and execute IT ticket on daily issues and schedule periodic trips to properties and Regional Offices (Dallas and Arizona)
• Monitor internal control systems by partnering up with outside vendors on security
• Monitor office, property, and network security systems (entry access and video cameras)
• All other duties as assigned.

Skills and Education:

• Bachelor’s degree in computer science, Information Systems, Engineering or Certification as an IT Technician
• A technical, logical thought process, and ability to stick to strict deadlines;
• Ability to priorities, delegate as needed and a keen eye for detail;
• Proficient in Microsoft Windows Server and Microsoft Windows 10. Microsoft Office 365, Salesforce Plus, and Apple OSX / iOS helpful;
• Familiarity with MPLS, cable and fiber Internet and other telecom connections, a must;
• Exposure to VoIP, including self-hosted and cloud products like NEC Phone System l;
• Experience with firewalls, routers, switches, VPN and Hyper-V;
• Knowledge of Microsoft SharePoint and Visio helpful, but not necessary,
• Experience with hosted Exchange email;
• Excellent written and oral communication skills as well as interpersonal skills.