Job description
Why work for us?
Janus Henderson is a leading global active asset manager. We exist to help our clients achieve their long-term financial goals. Our team exemplifies our values of putting clients first, acting like owners and succeeding as a team. Our culture is high-energy, collaborative, and forward-thinking with opportunities to grow in an exciting career. We invite you to consider joining our dynamic, global team!
Our culture is the foundation for how we interact with clients and one another as part of our unique, people-focused work environment. We support a flexible hybrid working model that allows teams to build a strong and positive culture by inspiring innovation and increasing collaboration. Currently our hybrid working model allows employees to work 3 or more days in office and the remaining time remotely.
Employees and Managers will discuss and determine what schedule works best for them and the team, with additional flexibility available based on the role, business needs, and individual circumstances. JHI Workplace Practices is subject to change as the future of work within our organization evolves.
Your opportunity
- Support and grow Janus Henderson’s US Direct Business Channel through both inbound and proactive outbound advice-related shareholder servicing and account development efforts
- Deliver industry-leading and differentiated consultative service to shareholders by means of tailored advice solutions factoring in their individual objectives, time horizons, tax exposure, risk tolerance and other relevant factors
- Answer account questions, process purchase, redemptions, exchanges, and other account transactions over the phone
- Assist investors with navigating and troubleshooting online issues relating to the Janus Henderson website and mobile application
- Identify and seek marketing campaign opportunities in furtherance of advice-related asset retention and JHI wallet-share expansion efforts
- Resolve problems and correct complex errors identified by the investor or representative
- Meet & exceed productivity and quality metrics of call scoring. Deliver against individual and team KPIs
- Carry out other duties as assigned
What to expect when you join our firm
- Hybrid working and reasonable accommodations
- Generous Holiday policies
- Paid volunteer time to step away from your desk and into the community
- Support to grow through professional development courses, tuition/qualification reimbursement and more
- All-inclusive approach to Diversity, Equity and Inclusion
- Maternal/paternal leave benefits and family services
- Complimentary subscription to Headspace – the mindfulness app
- Corporate membership to ClassPass and other health and well-being benefits
- Unique employee events and programs including a 14er challenge
- Complimentary beverages, snacks and all employee Happy Hours
Must have skills
- FINRA SIE, Series 6 (or 7,) 63 and 65 (or 66) licensed (must be obtained within 3 months of hire or promotion to position)
- Good interpersonal skills and a dedication to providing world class customer service
- Ability to adapt to investor communication style while servicing our diverse client base
- Strong willingness to learn, ask questions and participate in a high-paced team setting
- Must have a high degree of self-motivation and ability to be self-sufficient in using available resources
- Attention to detail and ability to exercise discretion and judgement in helping investors by applying our processes, policies, and procedures
- Ability to carefully follow and deliver against all Compliance and Legal mentorship regarding JHI’s role, responsibilities and confidentiality relating to the dispensing of shareholder advice and overall investor stewardship
- Deep proficiency in financial services matters, retirement vehicles, product set and JHI asset allocation solutions within 6 months of hire or assumption of role if existing JHI employee (FTE or contract conversion)
- Ability to work 40-hour work week, Monday through Friday 7 am – 4pm with occasional mandatory overtime
Nice to have skills
- College degree or equivalent work experience
- Outbound call center or external financial product selling experience
Potential for growth
- Mentoring
- Leadership development programs
- Regular training
- Career development services
- Continuing education courses
Compensation information
The base salary range for this position is $65,000 - $75,000. This range is estimated for this role. Actual pay may be different.
#LI-SM1, #LI-Hybrid
Annual Bonus Opportunity: Position is eligible to receive an annual discretionary bonus award from the profit pool. The profit pool is funded based on Company profits. Individual bonuses are determined based on Company, department, team and individual performance.
Benefits: Janus Henderson is committed to offering a comprehensive total rewards package to eligible employees that includes; competitive compensation, pension/retirement plans, and various health, wellbeing and lifestyle benefits. To learn more about our offerings please visit the Why Join Us section on the career page here.
Janus Henderson Investors is an equal opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee’s job functions (as determined by Janus Henderson at its sole discretion).
smogtown13.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, smogtown13.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, smogtown13.com is the ideal place to find your next job.