Job description

Guest Service Agent, Part Time - 20-30h per week

Booth - 1 x 3 days per week - 8 hour shifts (incl weekends)

Kisok - 1 x 5 days per week - 4 hour shifts (incl weekends)

About us

City Experiences’ and Walks mission is to create amazing experiences. Our brand heritage dates back nearly 100 years and today our footprint spans 111 countries and more than 125 U.S. cities. We are proud to serve more than 30 million guests annually across our portfolio of water-based experiences, land-based experiences, overnight cruise experiences, and ferry and transportation services. If you are an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

About The Role

Walks' Guest Service Agent is responsible for end-to-end customer care for all guests at Grand Central Terminal and beyond. The guest service agent provides guests with tour schedules, assists with the audio tour app, fields all guest questions, provides orientation, and acts as a guest liaison for the company. Responsible for managing the day-to-day ticket sales operation of Grand Central Terminal. Works with New York Operations Manager to provide support to our operations team, coordinators, and guides to ensure the smooth running of tours and pre-empt issues for customers. Performs customer service in a manner that enhances the interpretive experience of our guests. Enjoys working independently.

Responsibilities

• Accurately handles credit card and mobile payment options when handling ticket sales as required
• Sell and promote ticket options to visitors in an efficient and friendly manner
• Responsible for providing guests with walking tour orientation, helping guests with the audio tour app and ensuring their needs are met
• Interact as needed with the MTA, MNR and all other staff at Grand Central Terminal
• Responsible for the preparation of guest service reports, synthesizing customer comments and reporting general servicing issues to management
• Responsible for ensuring proper schedules and signage are posted and updated
• Identifies opportunities to increase effective communication at ticketing windows
• Identifies opportunities to improve guest service at ticketing windows
• Provide additional support to Walks operations team as needed for tours both inside and outside of Grand Central Terminal
• Being a point of contact for tour guides where necessary
• Additional job duties as assigned

Requirements

• One plus years in customer care of guest servicing preferred
• Possess strong verbal skills and is comfortable working with people
• Requires outstanding communication and organizational skills
• Basic computer literacy, able to operate Word, Excel, etc.
• Flexibility to work evenings, weekends, and holidays.

Job Type: Part-time

Pay: $20.00 per hour

Schedule:

• Holidays
• Weekend availability

Experience:

• Customer service: 1 year (Required)

License/Certification:

• Fire Life Safety License (Preferred)

Work Location: In person

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