Job description

UTE MOUNTAINEER // FLOOR MANAGER

WHAT YOU’LL BE DOING
Working in a co-managing capacity to hire, train, evaluate and motivate a team of individuals with the goal of providing an exceptional retail experience for our customers and a healthy and satisfying workplace environment for our staff.

WHO WE ARE
The Ute Mountaineer is an outdoor specialty store dedicated to welcoming all. We are locally owned, managed, and staffed by people inspired by the outdoors.

OUR MISSION
We serve our guests by understanding their needs and utilizing our expertise to provide the highest quality equipment to heighten their experience in the outdoors.

Welcome All - Always Learn - Cultivate Community - Inspire Environmental Stewardship - Enrich Lives - We Sell Fun

MANAGERIAL RESPONSIBILITIES

Staffing
- Hire achievement motivated staff members using established interview processes.
- Create work environment that listens to and is responsive to employee needs and ideas.
- Schedule and budget payroll according to store needs (weekly, hourly, seasonally).
- Provide and organize ongoing training on product, procedures, policies, and skills (group and individual).
- Perform employee evaluation and feedback based on specific employee behavior and performance – and use this to motivate staff through further training and collaborative behavior modification.
- Organize and direct interactive and engaging staff meetings.
- Lead by example in performing all sales associate duties

Sales & Customer Experience
- Listen to and identify customers’ needs and provide an exceptional shopping experience
- Sell products that fit customers’ intended use, abilities, tastes, and budgets
- Sell accessories that will enhance customers’ outdoor experience
- Lead by example in performing all sales associate duties
- Find solutions to customer needs, problems and objections.

Store Presentation and Operations
- Create, coordinate and maintain plans store appearance standards (folding, straightening, organizing, tidying, displaying) – with staff, buyers and other managers
- Know and train staff on store policies and procedures related to retail and rental sales
- Delegate and oversee retail, rental, repair shop, warranty/return and backstock/restock
- Theft management, computer troubleshooting, event assistance and special projects

Commitment
- Long term commitment

WHAT WE’RE LOOKING FOR

Required Personal Characteristics & Skills
- Committed to helping people
- Enjoy creating, working with, training and motivating a team
- Comfortable in making decisions, asking for helping and raising company concerns
- Able to prioritize tasks/objectives and follow up to ensure successful completion
- Capable of observing behavior, skills and performance and use those observations to improve our staff and the retail experience.
- Flexible with time and tasks
- Patient with and approachable for all staff

Preferred Personal Characteristics & Skills
- Prior experience in retail sales (ideally in the outdoor industry)
- Interest & participation in outdoor sports & activities as well as local area knowledge
- Demonstrated successful managerial experience

WHAT WE OFFER
- Competitive pay
- Extensive ongoing training on managerial skills, product, procedures, policy, customer service
- Seasonal sales bonus program
- “ Pay to Play” product testing incentives and rewards
- Exclusive employee pricing on outdoor equipment.
- Access to rental equipment at Ute Mountaineer & Aspen/Snowmass XC Ski Centers
- Year round, full-time employment
- Profit Sharing after 2 years of full time employment
- Vacation Pay
- Full ski pass
- Subsidy towards Ute Mountaineer Group Health Insurance Plan
- Housing available

Job Type: Full-time

Pay: $54,000.00 - $60,000.00 per year

Benefits:

• Employee discount
• Paid time off
• Retirement plan

Shift:

• 8 hour shift

COVID-19 considerations:
At this time, there are no COVID restrictions.

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service: 1 year (Required)

Work Location: In person

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