Description

• Taking inbound calls from patients from the hospital or medical centers attached to the hospital
• Handling operator calls for switchboard, call for emergencies (security, weather, etc.), and taking after hours for doctor groups
• Will be placing outbound calls (general discharge, general observation, and stroke calls)
• Cannot give any advice over the phones when talking to individuals

Skills & Qualifications

• At least 1 year of call center background OR retail environment where they were handling a high volume of calls
• Understand they have a set schedule and breaks during the day
• Cannot get upset by emergencies or alarms (they have alarms going off all the time during the day)
• Someone who performs well under pressure
• Someone who can work in a fast paced environment and stressful environment (at times)

Work Environment

• There are 19 people in the department
• Call center environment in a call center (in the basement in a small office space); open 365 days, 24/7 hours

-Must be flexible on where they are sitting; could be changing seats everyday - required to clean their keyboard, phone, phone cord, etc. at the end of the day

• Dress code is business casual (no jeans/denim)

-Have to wear a mask going into and leaving the hospital (and walking around the location) - do not have to wear it while working

Shifts Open:

CSR: Tues - Friday, 6:30pm to 5am

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.