Job description

POSITION

Job Title: Customer Service- Education Finance (Start Date- 06/12/2023)

Location: Johnston, RI
Pay Rate: $20/hr on W2
Duration: 3 month contract with possible extension

Required Weekend Availability

Training is a set schedule and after month of training will go to assigned schedule that ranges from 8am-9pm Mon-Sat. expected shifts are 12-9 m-f or 9-6 tues-sat. After training can work flex so 3 day in office and 2 days remote if wanted or needed.

Manager’s Note:

• Normal Customer Service/Call Center environment - high volume phone calls and also e-mail communication with customers.
• Very Customer Service Driven. Ability to be on the phones all day, work a computer (excel-email-word), work fast paced. wear a headset and sit most of the day.
• Training is FULL TIME ONSITE- 1 week classroom, 1 week sit with a buddy, and 2 weeks hands on with buddy assistance. Training is a set schedule and after month of training will go to assigned schedule that ranges from 8am-9pm Mon-Sat. expected shifts are 12-9 m-f or 9-6 tues-sat. After training can work flex so 3 day in office and 2 days remote if wanted or needed. All hours for work/training/Interviewing is EST. Expected interviews scheduled for 5/2-5/4.
• First Month: 1 Week of Training, 1 Week of Buddy System, 2 Weeks of Candidates taking calls with Staff Support.
• Hours of Operation: Monday thru Friday, 8am to 9pm and Saturday 8:30am to 5pm. That’s EST. Irving will be hour earlier. Flexibility expected, but a lot of slots available 12:30pm to 9pm. If someone works from 12:30-9, they don’t have to work on Saturday.
• 1st Four Weeks In Person, then can be Hybrid (2 days from home) and equipment provided.
• Parking in Irving is Free.
• Irving training starts June 5; Johnston Training starts June 12. Contract thru September 2. Extensions Possible.
• Interviews will be by Phone and will be conducted May 2, 3, and 4.

Description:

• This department handles incoming calls in regards to Education finance loans, this contract will be throughout the peak processing time period for this dept.
• The contractor will be responsible to take incoming calls on application status, technical calls in regards to the application itself, and electronic signatures.
• The contractor will also be responsible for promoting and proceeding with over the phone applications.
• This position will require someone who can problem solve, troubleshoot, and think through a problem.
• Selected contractors will be responsible for providing a differentiated experience on a variety of incoming calls related to education financing for college-bound students and graduates looking to refinance their education debt.
• These detail oriented salespersons will be required to exceed sales goals, multitask and prioritize their daily workload while staying on the lookout for new business.

Required Skills:

• Customer Service Experience
• Ability to use Outlook email
• Financial, Student Loan, Mortgage, or Banking is a plus.
• Previous Sales or Call Center experience is also a plus.
• This position is within a call center with call volume between 50-70 calls per day.
• Candidates must have excellent communication skills and be able to work in a fast paced environment.

Other characteristics include:

• Desire to meet and exceed sales objectives/goals
• Ability to articulate what we have to offer our existing or potential customers
• Confidence and conviction in our product to advise clients on financial resolutions to meet their needs
• Positive attitude and high energy level
• A "Can-do Attitude" and has the ability to think "Outside the Box".
• Team player; able to work with minimal supervision
• Ability to learn and share new concepts quickly

Job Types: Full-time, Contract

Pay: $20.00 per hour

Benefits:

• 401(k) matching

Shift:

• 8 hour shift

Weekly day range:

• Weekend availability

Work setting:

• In-person

Ability to commute/relocate:

• Johnston, RI 02919: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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