• Monitor individual employee results to identify and act on both positive and negative performance trends to ensure attainment of performance targets.
• Monitor calls in the Call Center to observe employee professionalism, use of positive communication skills such as active listening skills & tact, technical accuracy and conformity to company policy.
• Assure that pertinent information is effectively communicated to staff within the Call Center regarding scheduling changes related to provider schedules, telephone messages, triage calls, access and clinic updates.
  • Coordinates, develops and implements policies and procedures for process improvement and to meet the demands of the interdepartmental and external client workflow to ensure continuity of patient care.
  • Establish, update, and maintain Patient Scheduling Guidelines master copy for use and distribution to internal staff.
    • Oversees entire archiving program and birth/death certificate programs to ensure complete and accurate information is collected. Maintains quality control over all chart activities.Oversees the work of tribal employees and contractors, provides clinical and technical expertise as needed.
    • Accomplishes staff results by communicating job expectations; planning, monitoring, appraising and evaluating job results; management performance through coaching, counseling, and disciplining employees, following the Community’s personnel policies. Seeks/receives input for the evaluation of work performed by employees who are outside the Manager’s realm of expertise (i.e., RN etc.)
    • Identifies training needs and provides and/or arranges for needed training.
    • Approves leave requests, provides advice, counsel or instructions to employees on both work and administrative matters.
    • Evaluates and adjusts organizational, position and staffing levels to accomplish the basic mission of delivering priority care and in the provision of progressive professional services.
    • Provides supplementary support to the divisions (health records, data entry, patient registration), as necessary.

• Develops, establishes and directs implementation and execution of overall policies and procedures for the administration and operation of the River People Health Center.
• Monitors and considers the effects of regulatory or other actions taken by outside entities on the health care delivery system and design ways to ensures services to River People Health Center are not impacted. As needed, provides recommendations to leadership regarding service provision.
• Develop specific, time-framed and measurable goals and objectives. Effectively monitor, document and report on department/program goals and objectives.
• Analyzes, identifies and reviews the unique health care needs of the patient population served and plans, collaborates to develops and implements a health care delivery system tailored to meet these needs utilizing a collaborative approach with executive management of the Salt River Pima-Maricopa Indian Community.
• Collaborate with other Department Managers and Directors and others, including Practice Managers, Medical Teams, Medical Team Leaders, Clinical Operations Leaders and providers to ensure efficient workflow and patient access processes.
• Maintain knowledge of current government and payer-specific regulations governing billing of patient services.
• Maintains staff retention by ensuring the recruiting, selecting, orienting and training of employees, maintaining a safe, secure and legal work environment, developing personal growth opportunities.
• Develops strong inter-departmental teamwork to meet the needs of the patients and providers and drive decision-making and other actions. Assure that work assignments and staff schedules are distributed in a manner to support the clinical care teams.
• Takes the lead in the preparation of annual clinic budget including reviewing of monthly financials for budget compliance and monitoring expenditures.
• Proactively identifies opportunities to expand revenue sources and ancillary services and reduce expenses.
• Responsible for assuring customer/patient service needs are met. Monitors patient service feedback and contributes to the process of resolving complaints and service issues. Plans and initiates process improvement.
• Ensures all equipment and other supplies utilized by staff in the department are ordered as needed.
• Develops, recommends and implements changes to policies and procedures as necessary.
• Responsible for OSHA, the Community’s Tribal Emergency Response Commission and other regulatory training and compliance to ensure safety of working environment and Community.
• Works with appropriate Community staff to plan, evaluate, recommend and implement new initiatives when appropriate.
• Demonstrates strong written and verbal communication.

• Ensures adherence to all health record policies and procedures with review, analysis and technical evaluation of clinical records in relation to the standards.
• Maintains quality control and coordination with patient registration, to avoid duplicate health record numbers, accurate name, identify deficient information, or obtaining clarification for re-issue of patient charts.
• Prepares monthly statistical reports on data quality, individual staff daily input, provider counts, clinic counts, and organizational statistics.
• Evaluates work performance, identifies training needs/opportunities, and ensures training is provided to allow subordinates to be successful in their responsibilities.

• Performs patient registration interviews and appointment scheduling face-to-face and over the phone.
• Gathers registration information for third-party resources.
• Receives and responds to inquiries and makes appropriate referrals of questions pertaining to patient data.
• Routes patients for services when required

• Knowledge of the culture, customs, traditions, history and government of the Salt River Pima- Maricopa Indian Community.
• Knowledge of health records systems and methodology (e.g., chart assembly, analysis, statistical reporting, etc.) used by health facilities in order to convert medical data for statistical reporting.
• Knowledge of established laws and protocols concerning health record confidentiality in order to protect, control and maintain the integrity of the health record.
• Knowledge of administrative/clerical procedures and systems (e.g. equipment, file management, software programs, etc.) in order to effectively manage the Health records Department.

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  Skill in discerning the release of information to protect community member confidentiality.

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  Ability to communicate and maintain effective working relationships with healthcare personnel in order to provide quality care.
• Ability to meet and comply with HIPAA/Confidentiality policies and procedures and ability to handle highly confidential and sensitive patient information.
• Ability to manage employees in a high-stress environment.
• Ability to use excellent communication skills, both verbally and in writing.
• Ability to manage multiple and diverse people and tasks in stressful situations.
• Ability to work independently, take initiative and use good judgment.

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  Experience: Minimum of 5 years full-time work experience managing and leading staff.

• Experiencing working with health record, referrals and scheduling preferred
• 5 years’ experience (minimum) with employee performance management (e.g., evaluations, technical assistance, corrective action, etc.)

• May be required to work beyond normal work hours including nights, weekends and holidays.
• Employees in, and applicants applying for, jobs providing direct services to children are subject to the “Community Code of Ordinances”, Chapter 11, “Minors”, Article X. “Investigation of Persons Working With Children”.

Prior to hire as an employee, applicants will be subject to drug and alcohol testing. Will be required to pass a pre-employment background/fingerprint check. Employees are subject to random drug and alcohol testing.

"SRPMIC is an Equal Opportunity/Affirmative Action Employer" Preference will be given to a qualified: Community Member Veteran, Community Member, Spouse of Community Member, qualified Native American, and then other qualified candidate.

In order to obtain preference, the following is required: 1) Qualified Community Member Veteran (DD-214) will be required at the time of application submission 2) Qualified Community Member (must provide Tribal I.D at time of application submission),3) Spouse of a Community Member (Marriage License/certificate and spouse Tribal ID or CIB is required at time of application submission), and 4) Native American (Tribal ID or CIB required at time of application submission).

Documents may be submitted by one of the following methods:

1) attach to application

2) fax (480) 362-5860

3) mail or hand deliver to Human Resources.

Documentation must be received by position closing date.

The IHS/BIA Form-4432 is not accepted.

Your Tribal ID/CIB must be submitted to HR-Recruitment-Two Waters.

The SRPMIC offers a comprehensive benefit package including medical, dental, vision, life, disability insurance, and a 401(k) retirement plan. In addition employees enjoy vacation and sick leave and 13 paid holidays.