Job description

Lancaster County is located in South Central Pennsylvania along the Susquehanna River, approximately 70 miles west of Philadelphia. It’s praised for its beautiful farmlands, rich history, and rich art scene. The New York Post called it the new Brooklyn highlighting Lancaster County's art galleries, boutique shops, and restaurants.

Lancaster Orthopedic Group is one of the largest practices in the region with over 190 team members and growing. We’ve been a regional leader in providing high-quality, patient-oriented care for decades. Our philosophy is to provide our patients with outstanding care and a wonderful patient experience.

We do this by hiring great people and giving them what they need to thrive. You’ll be joining a collaborative team of people focused on taking care of patients and building a great work culture.

Job Title: Centralized Scheduler

Hours: 8:00 AM to 4:30 PM

Position Summary: Responsible for scheduling all patient appointments via telephone for the Physicians and Therapists, according to their protocols. Schedules consults and referrals from other physician offices or facilities.

Qualifications:

• High school graduate or equivalent (preferred)
• Six months of related experience (preferred)
• Basic insurance terminology (preferred)
• Able to accurately type 40 wpm on PC keyboard (preferred)
• Display knowledge of the use of various office equipment including: PC, copier, fax, telephone, postage machine, and printer

Essential Duties:

• Schedules new patient appointments and follow-up appointments with LOG Doctors and Therapists. Schedules consults and referrals from other facilities and physicians in a timely fashion. Explains all instructions thoroughly to the patient.
• Responsible for changing scheduled appointments when instructed to do so by either an administrative assistant or a supervisor.
• Obtains all pertinent patient information such as symptoms, date of birth, insurance coverage, etc. and enters information into the computer.
• Files all correspondence, reports or forms in accurate location in an orderly fashion within the chart. Keeps work area neat and personal files organized and identified. Displays neat, legible handwriting.
• Communicates clearly and effectively by consulting supervisor regarding problems that arise. Offers suggestions to create and improve efficiency within the department.
• Works collaboratively with co-workers, patients, business associates, and supervisor to assure customer satisfaction. Works with co-workers and supervisor in a positive, professional manner avoiding cliques, gossip, and tension within the department.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Mount Joy, PA 17552: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)

Work Location: Hybrid remote in Mount Joy, PA 17552

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