Call Center Support

Full Time
Washington, DC 20004
Posted
Job description

Company Overview

Vistant (formerly PM Consulting Group), recognized as one of the fastest growing companies across the country and the region by Inc. 5000, Financial Times, Washington Technology, and the Baltimore Business Journal, is a public-sector management consulting firm serving Federal International Development, Healthcare, and Social Services agencies.


Job Description:

Serve as lead points-of-contact at contracted help desk and carries out help desk activities and responsibilities, including preparation, execution, and record-keeping related to timely response of phone, written, and in-person inquiries. Conduct information dissemination activities. Also serve as points-of-contact for troubleshooting computer equipment.

Must have relevant experience and training that provides the required knowledge, skills, and abilities.

Applicants selected may be subject to a background investigation and must meet suitability requirements for eligibility. Vistant participates in E-Verify.


In order to ensure the health and safety of Vistant's employees and families, all employees are required to receive vaccinations as determined by the President’s Executive Order No. 14042, Ensuring Adequate COVID-19 Safety Protocols for Federal Contractors, issued on September 9, 2021 and the Safer Federal Workforce Task Force COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors, which require COVID-19 vaccinations for all Vistant employees regardless of work location unless a medical or religious accommodation is granted by Vistant. Vistant requires all newly hired employees to be fully vaccinated (meaning two weeks after the employee receives the Johnson & Johnson single-dose vaccine or the second dose of the Pfizer/Moderna vaccines) or have an approved medical or religious accommodation by December 8, 2021, or by their start date if it is after December 8, 2021.


Vistant provides equal employment opportunities to all applicants and employees, without regard to race, color, ancestry, national origin, sex (including pregnancy, gender identity or expression), sexual orientation, marital status, religion, age, disability, genetic information, or veteran status.

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